Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5 cable
No broadband for two days no callback from Virgin as promised, think it’s the wall to hub 5 fibre optic cable, where can I get one? Any help appreciated thanks
VM Connect cant find my hub.
My VM connect cant find my hub 5, i have already tried reinstalling, rebooting and clearing catche still doesnt work.
Constant upload / connection issues
So.. I've been with virgin media over 2 years now, I went from using the 200mb, to the gig1 and my network was always GREAT! then when it came to renewing, I stayed on with Gig1 and since then, I've had nothing but problems. Is there some sort of swi...
Internet dropping out intermittently for the past 3 days
For the past 3 days the entire network (wifi and ethernet) has been dropping and coming back up a minute or so later. Happens about 10-20 times a day.The WiFi has had this same issue with dropping internet connection for a year, with the only way of ...
packet loss - are my stats ok ?
Good evening,Seriously getting frustrated on intermittent packet loss when gaming. Not sure if its game specific (Warzone).Download speeds / uploads hit and miss at times. sometimes i get full 500mb but now doing a check and showing 150-200. Please c...
Red Light and very hot to touch on hub 3
We've had a solid red light on our hub 3 for quite some time now. The hub sits on a table in our living room with nothing surrounding it. The box is very warm to touch.This has been affecting how well the internet has been working in our home and con...
Website not loading properly, can’t turn Child Safe off
Hi,I’ve recently got Virgin WiFi installed and everything’s working fine. I just can’t access any settings on the app/ website. I can’t get into NordVpn and after some research it’s because of the Child Safe setting. I received an email saying that i...
Hub4 yellow flashing light
Mine has just started blinking yellow, it's the 2nd time within a year it's a joke, the 1st time the put new wire from main box in the street to the house but here we go again and like normal no maintenance man for 4 days
Frequent Wi-Fi Disconnections - Need Help with Troubleshooting
Hello Virgin Community,I'm reaching out because I've been experiencing frequent issues with my Wi-Fi connection that require me to reboot my router to regain access. This problem started just recently after about 6-8 months of stable connectivity. De...
Resolved! New Customer - why is the wifi so bad?
Hi, I’ve recently swapped from BT to Virgin for improved download/upload speed. I was getting 50mb on BT and now get 250mb on Virgin…sometimes. This is the problem, my BT wifi could handle loads of devices, worked all across the house but Virgin is r...
