Managing Your Account - Cable - Page 9

Switch to Ebilling

Hi There,like other users I can’t switch to EBilling following the steps and link posted. Please fix this.

Resolved! Items missing on Renewal Quote

I have received a Black Friday offer to renew my contract for 18months and would like to take up this offer but unfortunately this is missing the additional TV Box that I have. Is this just an admin error? If so could the offer letter be amended plea...

Impossible to Cancel Virgin Media - vulnerable person's account

I am a Lasting Power of Attorney for my father, who is now in permanent care.I am trying to cancel his Virgin Media account which is £170/month (out of contract) for a service he barely used and now cannot use.Virgin are making it utterly impossible ...

out of contract renewal

Just peed Myself with laughter, had VM on the phone doing the hard sell. The lady offered Me the top package worth nearly £200 a month, for a very reasonable £99 a month. For a new customer on the website it is £85 a month with 3 months free!!, rip o...

Calls from 0203743 5306

Hi can someone please confirm that this is a genuine number 0203743 5306, from someone at virgin as they are calling regarding my current package and wanting to do a renew deal before my current on expires. Many Thanks

Unreliable, Dishonest, and Now Messing with My Credit Score

I’m furious with Virgin Media, and for good reason. On 2nd January 2024, I requested to have a broadband line installed. Sounds simple enough, right? Well, the saga began with installation dates being pushed back again and again all the way until 29t...

Please, please can someone help - incorrect BPO collection letter

I would be very greatful if someone can please help or advise a distressed fellow customer. I was extremely upset to have had a letter to my address from BPO Collections regarding a Virgin account number that is NOT mine. It is not even remotely simi...

Resolved! Bill Credit Not Showing

HiPlease could a mod PM me to check my eContract details and go through account verification? There are bill credits not showing which I agreed in a phone call to your cancellations team today which I'd like to check the status of.I am still in my 14...

No response from Complaints. Need key facts about my contract and account.

Hi,Can anyone help me untangle this situation. I honestly can't work out what is going on and every response I get from Complaints is the same template with key words changed. None of which address the actual issues. I have copied below the summary...

Cancellation

When my Dad passed away in Dec 2020, the VM account was transferred into my name at the suggestion of the operator at the time as my Mum was registered partially sighted & deaf, the direct debit payments came from my account to make life easier for M...

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