Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Renewal upgrade not taken effect

I'm an existing broadband customer and placed an upgrade order to add TV on 7th February online through my account.I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in...

Ehughes by Joining in
  • 1 replies
  • 0 kudos

Mislead contract.

Good morning team.I have a bit of a dilemma! yesterday i upgraded to gig1 broadband, the lady on the phone was very polite & helpful, she was sorry to hear about all the trouble i had with virgin upgrading & said she could sort it all out no problem ...

Harvey28 by Joining in
  • 1 replies
  • 0 kudos

Renewed contract that I hadn’t agreed to

I am very concerned because I spoke to retentions today about possibly leaving virgin as my contract is ending and I could not afford the increase in price and I was offered a new contract at a slightly increased price. I asked if there would then be...

Suzanne123 by On our wavelength
  • 2 replies
  • 0 kudos

My Virgin Media APP bug

MY virgin Media app says my services are restricted and behind with bill.This is not true on both statements and never has been since 2007 and confirmed by My Virgin Media using web portal.Just the app has a bug.

unisoft by Well-informed
  • 7 replies
  • 0 kudos

Charged unknowingly for early connection

When moving house last month, I phoned up to cancel my account. I have been on a rolling contract for a number of years now, so I phoned up to give my month's notice, and to happily pay my last month's bill. I was told I could be disconnected on a ce...

Annual price increase and call centre

Hello,I am a new customer with virgin media and recently received a letter indicating I'll be subject to the annual price increase. However, your website indicates new customers are exempt until 2025: have tri...

Laura_VM by Joining in
  • 7 replies
  • 0 kudos

What are "main services"?

I've had my price rise letter today. The letter says I currently pay £33.50 per month for "main services and not any add-ons you may have".I only have Virgin Broadband and no other services as far as I'm aware. My direct debit is currently £51.25Does...

gilgongo by Dialled in
  • 2 replies
  • 0 kudos