Upgrade box
Hi, I'm posting on behalf of my gran. I'm looking to find out how to upgrade her actual tv box to a newer model. Her current box is very old and quite slow.
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Resolved! Mis-sold contract and official complaint raised.
Apologies for the long post but have had no luck so far sorting this with the relations/retentions team……I’ve been a VM customer for over 15 years, but because of ongoing service issues and the extortionate price I called to leave as my contract was ...
Resolved! Incorrect billing & being told lies.
Had virtually the same problem. Responded to an early renewal email for a contract extension for same price of £76 Got an order number. Nothing happened. 2 weeks later did a web chat which confirmed first order should have gone through and it would n...
Resolved! Incorrect billing & being told lies.
Hello everyone,On 25.09.24 I rang up VM as I was coming to the end of my 18 month contract, I accepted a new 18 month contract on the same call after agreeing a new deal/low price etc, I received a new updated contract in my email whilst on the call,...
Haven’t received my order.
Can anyone help? I have ordered a new broadband hub but typed in the wrong contact email and haven’t received I conformation email. It’s been a week and I haven’t received the WiFi hub or any contact. my order reference number:RS1000119804
Making Manual Payment And Direct Debit Taking Same Amount
I manually paid the exact amount labelled on my Virgin Media bill due October 14th into my account on October 10th, but the morning of October 14th, I was charged directly out of my Direct Debit account for the same amount again for that bill.The bil...
Informing Virgin Media of Power of Attorney
I am trying to do the same thing. My gran-daughter has it for both my husband and myself, I find it very difficult dealing with call centres. could the moderator pass this to whatever is the right thread [MOD EDIT: Post split to create own thread...
Virgin Media support keeps lying to me, is this normal?
It’s in the title. On the 14th of September, 3 to 4 days before I was meant to move to my new flat, I checked on the VM website to see if they were available in my new area, since I wanted to honor the remaining 4 to 5 months of my contract with them...
Disconnected and need help
I have had no virgin media letters so I have no correspondence to my virgin media account, using a virgin media website to see if there are any outages in my area, I found out I have been disconnected with again no letters or emails.. This is worryin...
TNT sports removed
You have done the same to me. I renewed and it included TNT Sports, did not receive any email notifying me of TNT Sports being taken away. I have attached a screenshot of my account You have done the same to me. I renewed my package and it include...
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