Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I cannot find my area code on any of your lists. Please help. Thank You.
Hiya when my daughter registered for her virgin media account management online she entered the Incorrect email and now she can't log in as she can't assess the email how can I change this for her please
What’s with the outages, you charge us all this for the internet to keep having outages sort yourself out Virgin
Hi, I'm about to change over to Virgin fibre broadband, my current provider (3) have said I must send a stac code to you, I have everything on place to change but there's no mention of giving you a stac code, how do I do this please?
Hi,I would need to download VAT invoices please, including the past invoices too. Please can anyone advice me? Thanks!
Hi,I've been helping my mother-in-law with some of her finances and see that she is paying £65.50 a month just for 250mb broadband and talk anytime phone package. I thought that was horrendous, considering how long she's been with Virginmedia.I've sp...
My contract will be end of this March and got the renewal offer back in early this February. I accepted and got 2 emails which included a pre contract and estimated activation date. But my new package and price has not been altered on my account. I...
I had an email in February from VM saying that my contract was at and end. As I was planning on moving in with my partner, I thought "happy days, I'll just cancel.VM now say the email was a mistake and have forwarded me a copy of the contract that sa...
Hi we have a constant red light in our hub, Wi-Fi is poor and Ethernet ports now not working as well. We can’t get through on the phone and last time we did we were told we all was working fine when it wasn’t. We’ve reset 3 times and problems persist...
