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Forum Posts

Netflix issues after moving house

I moved my virgin service when moving which meant they technically cancelled my service and restarted it after moving. I always had Netflix included but since the move it won’t log in and says my Netflix subscription is on hold. How to I re activate ...

Changing sign in email address

I am trying to change my Virgin Media sign in email address to my wife's email address.I tried this online in the account settings and she received an email with a link to log in. She tried to login but was told the password didn't match. I didn't ch...

grayfly by Joining in
  • 1 replies
  • 0 kudos

Contract renew offer

My contract will soon be due for renewal and I have had numerous emails and texts offering me a new contract with a link but when I click the link all I get is “oops something went wrong”.I guess I’ll have to phone and spend ages listening to that aw...

magpieman by On our wavelength
  • 5 replies
  • 1 kudos

Billing issue and adaptor not arrived

So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels.  The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...

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jtalep by Tuning in
  • 4 replies
  • 0 kudos