Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I can't update my contact number as it won't save.I know this is a common problem and has been answered previously but it looks as though I need help with it.Thanks
Disconnection in December Cancelled but getting cancellation emailsneed confirmation my account is staying as it is thanks
I recently joined virgin media which includes Netflix standard. However, initially I was unable to activate this as it kept saying I'm already registered and set up. When checking the details I can see a different person that I do not know has been r...
Can someone from the forum team please help me with this.I had a really positive experience over the phone with regards to taking our service to our new address on 2nd November. As agreed over the phone, I am keeping exactly the same service with no ...
Hi,I have recently cancelled the broadband contract me and my flatmate had for our flat.I am moving abroad and my flatmate is moving to another flat in the same city in the UK. He wanted to take over the contract but his new address is not serviceabl...
Why is it that I have to open complaints with virgin media and one has according to their own terms and conditions gone over 29 days with not even a acknowledgment of it they have completely failed in following their own code of practice. 2 open comp...
I gave notice for cancellation of 4 company accounts on 19th August and was told that the matter was passed on to the bulk team and that I would receive a confirmation email. So far, as of 1st November, nothing has been actioned. I made several calls...
Dear Sir/Madam My outside brown box is broken and wires are exposed. Is it possible you could arrange for a technician to come and fix this? Kind regards
Hi I signed up in July of this year for broadband but still have not received my £100 gift card. The only thing I’ve had is and email on sign up (see attached photo).
Hi I am also looking for a VAT invoices for my Virgin package. Are you able to help with that? Thanks
