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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 19465 Views
  • 27 replies
  • 7 kudos

Struggling to Contact VM online

my current 18 month deal is ending ( the reminder of my nexrt bill amount was a hoorible shock, eevn though I knew it was coming) so, Time to get in touch for a new deal- that shoudl be easy enough expcept that I looked on a sunday when chat is close...

cybmole by Community elder
  • 588 Views
  • 4 replies
  • 0 kudos

£100 Amazon voucher with purchase

Hi there,I bought my wifi package in September, when I ordered part of the deal was I would receive a £100 Amazon order shortly after my package was underway. However I haven’t heard anything since then? How do I access my Amazon voucher? thanks,char...

Broadband choices

I ordered my broadband via broadband choices which offered £39 cashback from Topcashback and £100 Amazon gift card after 120 days.I've not received the Topcashback even though I have logged a missing cash back ticket. I still have a couple of weeks o...

Rayek22 by On our wavelength
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! Black Friday 'deals' for new customers only?

Just was on a chat trying to upgrade my broadband. Woman wasted almost 1 hour of my time pasting all kinds of questions and being away from the chat for minutes after each one, and at the end she offered me 350M plan for £56. She said price on the we...

hotbit by On our wavelength
  • 1450 Views
  • 11 replies
  • 1 kudos

Not recieved my Amazon Voucher

HiI've not yet received my £95 amazon voucher for my broadband package. It has been well over the 120 days it said it would take to come, and I have not received it in an email.I've see  quite a few other people have had this issue as well, so hopefu...

LjaneC by Joining in
  • 621 Views
  • 8 replies
  • 0 kudos

Resolved! Old outstanding account

Hi all, I have an issue with an old outstanding account from 2017, I recently had a full credit report done which shows an outstanding balance of £67 on the account I had in 2017, which I had no knowledge of and would of settled it if I knew, problem...

Activation and first bill

Hello, I received my first bill for Virgin Media broadband, and it is incorrect. The monthly cost is wrong and it says that I will be charged for package changes(I never changed my package), installation fee(by technician). I tried calling customer s...

When will my contract start?

I have just switched from BT to Virgin broadband. My BT contract will end on 16th December.I have not been given a start date for my virgin account and won’t receive any equipment for up to 2 weeks. Can I delay the start of the contract until 16th De...

Sardiz by Joining in
  • 490 Views
  • 3 replies
  • 0 kudos