Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Contract end

How do ibsee when my contract ends? I can see it on my bills and lots of the links don't work when I'm signed in to the Web site.

Ceebee82 by Joining in
  • 2 replies
  • 0 kudos

M200 Fibre Broadband Order with £90

HI Virgin Media,I completed my VM fibre broadband order on the 13th April 2022 and the broadband started working on the 16th April 2022. I’ve received an email from on the 13th April 2022 stating I will need to wait for 120 day...

Leouk08 by Joining in
  • 1 replies
  • 0 kudos

CH Order number for cashback

Hi,I signed up for virgin following a topcashback link. I'm trying to claim the cashback and require an order number beginning with CH. I've looked at my order documents and contract emails and can't seem to find this number anywhere? Looking for hel...

zy18811 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Remove kids pick

Any ideas how I can remove the kids pick £5 a month from my account?   I never use it and no idea how to remove it, I've looked online but not got anywhere. Anyone any ideas?

No delivery confirmation date

Hi,I chose today as the delivery date, and I received an email weeks ago saying confirmation would be sent to me. But so far I haven't received any confirmation for the delivery date. Please help me.Thanks 

Yacong by Joining in
  • 1 replies
  • 0 kudos

Refund cheque issue

Hi, I left virgin media and was issued my refund when I received the cheque it was in my maiden name not my married name which my bank account is under so I couldn't deposit the cheque. I rang the customer service team and they advised me to send bac...

HaylieC by Joining in
  • 2 replies
  • 0 kudos

Termination of the former resident's contract

My name is [REMOVED] and I am from South Korea. I moved into this house on 15th July.   The former resident of this house is [REMOVED] and his Internet service (M100 Broadband) contractor is Virgin Media and his contract's number is [REMOVED]. The ex...

Dongkoo by Joining in
  • 2 replies
  • 0 kudos