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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Brown outside box broken

Hello there,We’ve moved into a house with a old brown box outside. However, the plastic seems to have perished at the bottom where the screw holds the case on. It’s falling off and there’s a snail in there.Can virgin media send a replacement please? ...

JoBo87 by Joining in
  • 4 replies
  • 0 kudos

Online channels upgrades

EveningIs there anyway you can speed up online channel upgrades? I did this online but didn't realise it can take several days. 臘 The Online chat definitely doesn't work. Few that was a long few hours wasted.Thanks

Resolved! Error when login into virgin media account

Hiya,When I try to login to the virgin media website I'll enter my email and it comes up with the following error, no matter how quickly I do it:Is there anything you can do please? I've tried it a good 6-8 times to make sure it's not a one time fluk...

VM login expired.PNG
MailinB by Joining in
  • 3 replies
  • 0 kudos

Resolved! Netflix Activation

 Hi,I re-negotiated my 360 package three days ago, which now includes Netflix. According to this forum, I should receive an email to activate it but haven’t received anything apart from the new package confirmation. I’ve also logged in via My Account...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Wrong address

Hi there, Our account has the wrong address on it and I’ve been trying to change it for a while now. A month ago, I spoke to someone from your team and she said that it would be fine and she submitted a form to have the address changed. She said I wo...

cicic by Joining in
  • 0 replies
  • 0 kudos


Good eveningCould one of the moderators please help me with an explanation regarding what was to be my final  bill. All my service were due to end on 25th August (my DD came out today 12/9/22 £147, this was previously £93 with my ultimate oomph deal ...

ThomasP2 by On our wavelength
  • 3 replies
  • 0 kudos

Not honouring verbal contract.

Hi, I spoke to someone in the retentions team on 31/08/22 and they agreed to match the new customer offer for the ultimate volt. I've been through the process of porting my number and receiving the new router. I just happened to check my contract and...

Boggins by Joining in
  • 3 replies
  • 0 kudos

Can't Register New Account

Hi,I've moved to the address and ordered a new broadband service using the same email. Now I cannot register and create a new account to view bills, get support, etc. The website always takes me to my old account. How do I change the email on my new ...

svet11 by Joining in
  • 3 replies
  • 0 kudos