Managing Your Account - Cable - Page 65

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Moved house and given unexpected high bill & new contract

Hi all, I'm really not sure where I can get help from so any advice is appreciated.I bought the virgin media broadband: M125 contract for £26.50 per month back in June 2023 for 18 months and recently moved house in January 2024. I talked to Virgin me...

Online Chat not working?

I have been trying to use the online chat feature today and it will not open on various browsers (Chrome, Edge and Firefox) on either Windows PC or Android phone. Is there a problem with the service today?

My first month is more than double the cost of the usual price

So im 3 days into my contract. Speed is good everything is setup fine.When I looked at my first bill it was £96 originally, £33 for the 1st and 2nd month and £30 for installation which is as expected. Now checking today its went up to £145 with the f...

Verification Email Not Received

Hi,I never got a verification email to set up my online account when I first got it. It was opened in August 2022, can the verification email still be sent this late? Thanks!

I keep being billed for £183 every month for cancelling my account which isn't true I had a long conversI

Why am I getting charged for end of contract charge!? I paid this for the last two months! All because I have a new email address, which they won't acknowledge so frustrating

Online contract renewal

Hi,I've been battling with trying to renew a contract with VM after receiving an email offer. I followed the link provided and was offered an 18 month contract with a speed increase to M350 for £50/month. I decided to accept this offer and went throu...

Change of account details

I'm trying to resolve an account problem for my Mum. My Dad passed away last year. We changed the details on My Virgin so that the direct debit now came from my Mum’s account and changed other profile details too.When she logs into My Virgin she is w...

Password reset not working

I’ve a secondary account and recently my emails stopped working. I was frustrated that I couldn’t reset my password via the virgin media webpage so contacted tech support by phone. Following a 20 minute wait I eventually spoke to an agent and they fi...

No further correspondence after accepting new contract offer!

Hi all, I have just continued with a new contract for another 18 months as the offer I was given via my telephone call to retentions was to good to say no to. I have been sent an email with the "pre contract documents" ie. the CCS and CIS contract PD...

pay final bill off monthly

Hi I'm trying to pay my final bill on a monthly basis.I've already cancelled all my services.Wish to pay the final bill off on smaller monthly amountsCan anyone assist ?I've tried the messaging platform but so far no luck.

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