HiI attempted to cancel my contract today via chat. I got as far as being told the cancellation fee when I was cut off. I tried again, got cut off again during a 20 minute wait. How can I find out if my request has been completed or not?many thanks
hi i upgraded bundle 2 days ago had no email and not on orders whats happening?
Hi,I have set up a new contract but misspelled my email address so have not received any confirmation emails. How can I change this?Thanks
Hi,We just had our Virgin TV box installed today and we were just having a look through at what channels we had. My husband clicked on one of the adult channels and then when he tried to go back it asked for our pin code. But when he entered the pin ...
Hi. I signed a new contract at the beginning of August. Should only be charged £74 a month. I'm being charged £92. I can't seem to actually get hold of anyone. Everything is automated.. The WhatsApp chat doesn't reply.Any other way of contacting them...
Any ideas when the free TV will arrive? it’s been 66 days since installation I contacted virgin who set a date but sent out an engineer instead of delivering the tv then tried to charge me a £25 call out fee contacted them again today to be kept in a...
I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instr...
Anyone ordered new hub and not received confirmation email
Hi - I am unable to cancel the paper billing; I am following all of the instructions, see below, and it's not working. All previous posts about this have ended with a direct mailing so I am unsure of what to do. Can someone please advise please. TIA1...
Last week I negotiated a new contract with one of your colleagues over the phone which changed my monthly cost to £46.22 and I received a pdf in an email confirmation showing this. About a day later I got another email saying the contract is sorted a...
