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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22294 Views
  • 38 replies
  • 7 kudos

My sons trying to cancel now. It has been 3 hours. Still can't cancel. He ring cancelation number and they transfer to different departments but line keeps going dead. This is shocking service. 

Contract Renewal

My contract will be end of this March and got the renewal offer back in early this February. I accepted and got 2 emails which included a pre contract and estimated activation date.  But my new package and price has not been altered on my account.  I...

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GloriaUk by Joining in
  • 148 Views
  • 2 replies
  • 0 kudos

Red light Hub 3

Hi we have a constant red light in our hub, Wi-Fi is poor and Ethernet ports now not working as well. We can’t get through on the phone and last time we did we were told we all was working fine when it wasn’t. We’ve reset 3 times and problems persist...

Sazdaz by Joining in
  • 313 Views
  • 10 replies
  • 0 kudos

Contract Renewal

Currently out of contract and noticed there was an offer when I logged in to my account. This indicates that the price would go down to £70.When I get to the next page with the the pre-contract documents, there is no mention of this amount. The pre-c...

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TVK1 by Tuning in
  • 90 Views
  • 1 replies
  • 0 kudos

trying to get an answer -

I've been at loggerheads with VM since January when I wrote to cancel my services- they NEVER replied! I have now written 4 letters, emailed, web chatted you name it, I've tried but got absolutely nowhere. somehow they cancelled my landline but not t...

marynewc by Tuning in
  • 159 Views
  • 5 replies
  • 0 kudos

Contract renewal email offer

So got an automated retentions offer in email, for some odd reason VM dont want to tell me the price in the email.I click the link in the email a, and I get a "this page does not exist error"The email also says if I login to my virgin media I can see...

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chrcoluk by Fibre optic
  • 297 Views
  • 6 replies
  • 0 kudos

Package Downgrade Impossible

My current package is increasing from next month.  However,  I'm told i can not downgrade  nor can I cancel without paying £600+ because my current package doesn't end till 2025. There is nothing anyone can do and I would be told the same by a manage...

Niki66 by Joining in
  • 158 Views
  • 2 replies
  • 0 kudos

Issue with email change.

My contract is up in April so its important I can get this fixed.I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they h...