Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

£240 Early disconnection fee limit

Hi,I'm moving abroad but still under contract for another 10 months. I was informed by the retention team that I still have to pay an early disconnection fee. They quoted this at £288 (80% of remaining contract). However looking online I can see ther...

Paper billing refund

I was incorrectly charged for paper billing for a year. So on closing my account recently I contacted virgin media and they said they will refund this to me. Its now been nearly 3 months. I've not paid my final bill as I'm waiting on my refund so the...

Netflix account activation

I have had a Netflix account (directly with them) for a year or so.  I have recently upgraded my Virgin Media package to include Netflix.  I spoke with an agent the other day who said I should get an activation email - but have not had.  He also said...

paportes by Joining in
  • 3 replies
  • 0 kudos

House Move query

Hello There, I have also recently moved property and my account is showing a new 18 month contract has started, and I also received an email confirming my direct debit. I am on the same plan and have made no changes, and I had a few months left on my...