Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi I signed up in July of this year for broadband but still have not received my £100 gift card. The only thing I’ve had is and email on sign up (see attached photo).
Hi I am also looking for a VAT invoices for my Virgin package. Are you able to help with that? Thanks
I signed up with the wrong email and now I can't verify my account. Hoping someone can contact me here to sort it out as I've tried on three occasions with calling and it is not working.
Hi,I'm moving abroad but still under contract for another 10 months. I was informed by the retention team that I still have to pay an early disconnection fee. They quoted this at £288 (80% of remaining contract). However looking online I can see ther...
I was incorrectly charged for paper billing for a year. So on closing my account recently I contacted virgin media and they said they will refund this to me. Its now been nearly 3 months. I've not paid my final bill as I'm waiting on my refund so the...
I’ve now left Virgin but my account is in credit, how do I get a refund
It was time to do the usual dance of renewing my contract at the intro offer price. Normally it's not so bad, I phone up and soon enough it's agreed and off I go. Inconvenient but fair enough.This time however... tried the phone and was told no, it's...
I have had a Netflix account (directly with them) for a year or so. I have recently upgraded my Virgin Media package to include Netflix. I spoke with an agent the other day who said I should get an activation email - but have not had. He also said...
Hi there, Surprised to see this happen to so many other people... So I signed an 18 month contract with Virgin in May 2021, I moved out of my old property 8 months later in Jan, I took the service with me, there was no changes. I have now only jus...
Hello There, I have also recently moved property and my account is showing a new 18 month contract has started, and I also received an email confirming my direct debit. I am on the same plan and have made no changes, and I had a few months left on my...
