Managing Your Account - Cable - Page 602

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Welcome Email not recevied

Not received welcome email so can't register as I need account number and area number

New contract after house move

Hi there,Really hope this can be resolved.We recently moved home and after a little issue getting the services installed (permission from landlord wasn't forthcoming) we managed to get our new services in on the 17th.Having spoken to a complaints/res...

Change account number

Hi,I have moved house but as the exchange was longer than expected, I needed to open a new account with the same email.I would like to update my account number under my existing email address/virgin account.Kind regards,Ben.

Bill

I am new to vigin media and I have just recived my first Bill for the month. When I bought the package it was stated rhat it would be 23 pounds. For 18 months. Yet. I have been charged 50 or so pounds. I cannot find the live chat function. Tempted ju...

Virgin service cancellation issues

Hi all, I request service cancellation in November 2022 after being out of contract for over 2 years. I was told it will take month for the cancellation to go through. So was expecting contract to be cancel by the end of December. I cancelled the ...

Resolved! How to claim auto compensation for total loss of service

HiI have had total loss of service since 22 November 2022 when I called to register this.Kelly Communication damaged our line when doing a new install for our neighbours. Virgin sent 7 teams out to fix and they couldn't fix or kept pushing back the f...

Upgrade isn't showing up on account

I upgraded from M500 alone to Gigabit and 360 tv over the phone, but this hasnt shown up on my account yet at all. My wifi is still M500 speed also.

Contact phone number

I want to edit the contact numbers on my account but im unable to do so

credit score ruined

my credit score is ruined because you guys have put a£27 non payment on there from February 2020 and as I moved out of the property in question in may 2019 and the account was transferred to my ex partner this is nothing to do with me! I have email v...

Cannot verify account

Hi, I have been trying to register for an online account for weeks now. It tells me it sends an email to verify the account, it takes 20 minutes to come through, or doesn't come through at all, and then when I click the link it says it has expired. C...

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