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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

New contract after house move

Hi there,Really hope this can be resolved.We recently moved home and after a little issue getting the services installed (permission from landlord wasn't forthcoming) we managed to get our new services in on the 17th.Having spoken to a complaints/res...

Change account number

Hi,I have moved house but as the exchange was longer than expected, I needed to open a new account with the same email.I would like to update my account number under my existing email address/virgin account.Kind regards,Ben. 


I am new to vigin media and I have just recived my first Bill for the month. When I bought the package it was stated rhat it would be 23 pounds. For 18 months. Yet. I have been charged 50 or so pounds. I cannot find the live chat function. Tempted ju...

Jade1123 by Joining in
  • 5 replies
  • 0 kudos

Virgin service cancellation issues

Hi all,  I request service cancellation in November 2022 after being out of contract for over 2 years.  I was told it will take month for the cancellation to go through. So was expecting contract to be cancel by the end of December.  I cancelled the ...

credit score ruined

my credit score is ruined because you guys have put a£27 non payment on there from February 2020 and as I moved out of the property in question in may 2019 and the account was transferred to my ex partner this is nothing to do with me! I have email v...

dave1985 by Joining in
  • 3 replies
  • 0 kudos

Cannot verify account

Hi, I have been trying to register for an online account for weeks now. It tells me it sends an email to verify the account, it takes 20 minutes to come through, or doesn't come through at all, and then when I click the link it says it has expired. C...