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Forum Posts

Virgin cancellation

Hello,I have never found support on the phone to be good at all when it comes to virgin, but the help on forums is always outstanding. Could I please have some help cancelling my services as I am now moving back home with my parents after university....

rhysdb by Joining in
  • 1 replies
  • 0 kudos

Gap between moving house

Hello,I will be moving house shortly and would like to keep my VM sub and Volt package. The contract has recently expired so I will be renewing with a new contract. I will be moving in with a friend for a period of 4-6 weeks and won't be using the se...

podgorny by On our wavelength
  • 2 replies
  • 0 kudos

identity fraud

Hi,Is there anyway I can contact fraud team directly to speed up the process?Today on 20/04/2023 there are 2 direct debit setup on my account one is virgin mobile £25 and other is virgin media £52. I called virgin and they did not help then i started...

Arjumand by Tuning in
  • 8 replies
  • 0 kudos

Resolved! Pre contract not activated

i was nearing the end of my contract and put in a cancellation request. After chats with the various teams there seemed to be no decent offers available.i decided to look in the offers and upgrade section and to see what was available. I was then off...

Tjones by Tuning in
  • 1 replies
  • 0 kudos

Disconnected nightmare

So on Thursday I rang up and spoke to an advisor about moving my partner into my property and cancelling my plan and him starting up his, this call went swimmingly and we agreed that his plan would start on the 23rd when mines had ended. That was unt...

Please check line cord error message

I am trying to help my elderly parents whose phone suddenly says ' please check line cord' and does not work. I have checked forums, unplugged it etc but to no affect.  Do we need an engineer to visit or can this be resolved remotely by Virgin please...