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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21866 Views
  • 36 replies
  • 7 kudos

Credit refund

Hi, I have £45 credit in my account which I've just closed. The assistant at virgin said this would be refunded into my account automatically. Please could I ask when this would happen? I've seen elsewhere written that they might send me a cheque in ...

hconnery by Just joined
  • 1892 Views
  • 6 replies
  • 0 kudos

Duplicate account

Hi I seem to have a duplicate account for a previous order that’s now cancelled. I have my existing order that has just completed but it’s making it difficult for me to log in to my MyVirginMedia because both accounts use the same email. 

Credit score

I have just looked on my clearscore report and it says I've been in default from May 2019 when I moved address and closed account. I paid bill in full after a short dispute over price and sent back all equipment. Can you remove this from my credit fi...

Reducing my bill

So I called to cancel my Sky Sports and BT Sport after my bill shot up to £135, they guy on the phone said "That seems expensive to me, let me see what I can do" and then offered it to me for £99.Point is, why don't they reduce my bill to said £99 in...