Hi, we have been asked to return exactly the same equipment but don’t have the Cisco TiVo box either, we had it years and years ago and it may have even been taken away when an engineer visited. We obviously don’t want to be charged for something we ...
How do I activate Netflix which is included in my new package?
I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please
Hello, I cancelled my services on 23/09/2024 and was told over the phone I'd incur an ETF of around £80 and the final amount would be stated in my final bill. However, I have yet to receive a final bill.Since cancelling I have received 2 bills for my...
Good afternoonI have switched to another provider using OTS, but Virgin Media is continuing to charge me. Please can you help me to close my account with Virgin Media?Kind Regards
Can someone help me or get back to me please!!!My contact is due to finish in November & will come up to a price I can’t pay. However my new bill for October is way to high for my current deal. Can you please get back to me in regards to this.Kind re...
Hi there,I renewed my contract with Virgin Media yesterday (that was long day with support - 4+ hours) - new contract officially starts today (22nd). In the pre-contract documents I could see it stated 'Netflix Standard with adverts', I believe I had...
What can I do?
Over a week ago I noticed when I signed in to Ny Virgin Media App it welcomed me with a different name and said "the fun starts soon" as apparently I was waiting to be set up (I have been a customer since October 2022). On further investigation of t...
HiBeen held to ransom by Terri Bot!!!,Started an online chat about 19.45 tonight, did all the name, account No. etc, told by Terri bot that the waiting time time was 51 min to talk to an agent, ok so I'll wait.... and waited... and waited, kept sayin...
