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Forum Posts

Referral Reward Confusion

Hi,I recently recommended a friend who took up virgins services. However, my father has received an email from Aklamio to set up a referral account. In the past we have used my mobile number to contact Virgin about my fathers account (as he is hard o...

mingsy by Up to speed
  • 7 replies
  • 0 kudos

Resolved! second tv box

I have a second TV box but unfortunately had no opportunity to wire coaxal at the time the installation was made in August last year. I have now got the (very long distance) cable ready to connect but where and how do I do that? I think the installer...

Twig1 by Joining in
  • 2 replies
  • 0 kudos

Change registered email address

I have successfully changed my email address to sign into my account but I’m still receiving bills etc to my old email address and I no longer have any use for the old email and want to close it but I can’t as I’m getting bills sent to it. All I want...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

EXCLUSIVE renewal offer email

Got an email giving me a renewal price til march 2025 accepted the deal and waited the 14 days and nothing called virgin media and they can't deal with web orders, but the can see the order when I give them the order number, but can't action anything...

Steven91 by Joining in
  • 3 replies
  • 0 kudos

Broadband disconnected

I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.Is there anyone I can contact to expe...

Netflix Premium via VM issue

I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM.  I have confirmed the same email address is...

AndDM by Joining in
  • 4 replies
  • 0 kudos