Managing Your Account - Cable - Page 568

Not installed

6 weeks still not installed correctly , stay with sky or bt

Hi everyone,I used my university email to sign up for VM broadband but there’s a typo in it so I never got any confirmation email. How do I go about changing it to the correct email? I have really bad social anxiety and would rather avoid calling Vir...

Log in - email issues

After email account was hacked couldn't sign in. Was fixed but not working again. Email addresses linked to my account are both incorrect. Help would be appreciated Thanks [MOD EDIT: Subject title changed for clarity]

Moved House - New Contract not showing in ebilling

I moved house recently and had new services installed on 11th September at my new home. I was disconnected from my previous address on this date and had the final bill through for that address and a first bill for my new address issued. I have been w...

Not a customer but being charged

Sorry I don't know where to post this subject:I spoke to a Virgin media Agent around 2 months ago to get an idea of what deals we could get with Virgin Media broadband, he made an account for me, we let him know we are just interested in shopping aro...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

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Forum Posts

Not installed

Typo in email

Log in - email issues

Moved House - New Contract not showing in ebilling

Not a customer but being charged

Re: Useless inept service.

Incorrect billing & being told lies.

Free gift not being honoured

Automatic compensation refused

Virgin Media refusing to honour new contract

Can't switch to e-billing. Complaints department h...