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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

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Netflix issue

hi signed up for a new package which included netflix was told 24 hours to activate. Still no email then I was told 48hrs and still no email. Rang again and was told someone would ring me back and guess what still waiting. When try to activate get th...

Unable to verify email id for VM account

I'm attempting to activate my new Virgin  Media account but haven't received the  verification email yet. When I receive it later, it states that the link has expired. What should you do? I'm unable to monitor the status of my order. The engineer is ...

Virgin service disconnected in error.

Hi,First post here but getting no further on the phone so worth a try. A month ago I enquired to see if there was any cheaper package options and how much it would cost to disconnect early. I made clear it was very much just that an enquiry fast forw...

First payment for new customers

HiI have just signed up with the service for broadband due to be activated on 1st July. I received an email saying that I will be charged a double payment.While I understand that part of this is for a month in advance, what does not make sense is tha...

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