Managing Your Account - Cable - Page 564

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ebilling (phone/broadband)

As there is no email address for customer service, and the person at the call centre was unable to help, I am trying here.I have always had ebills but since moving house recently I have now been sent (and charged for) a paper bill. As far as I can se...

Complaints

Just had my complaint back from Virgin Media. Response does not address any of the points I have raised, in fact I think it is a standard reply sent to all. Anyone else getting the same treatment?

Virgin complaints

Thanks Andrew G, I've contacted ofcom as you said they can't help, they told me to contact CSIS? they couldn't do anything for 28 days, my problem is that I've had nothing from virgin in writing to say that I've cancelled my account. There's plenty o...

Terminating My Contract - Shady Practices

I feel like I've been lied to numerous times when trying to disconnect from Virgin.My 18 month contract started on 24 September 2021, and by my reckoning, that means it concludes on 23 March 2023.First lie: It's too early to book a termination now, t...

Cannot register for an account - password not allowed

Good evening, I had virgin media installed today (ordered around a month ago), and have been unable to register for an account. No matter what I try, I get "You can't use that password. Please choose another."I cannot stress enough, I have tried vari...

Brown box cover

Hi my brown box cover outside of my house has came away with the wind. Wasn’t sure how to report this I can’t see an option on the help section thank you

Help! Parents being charged for Netflix!

My Parents are being suddenly have Netflix charges appearing on their virgin bill. They do not have any accounts with Netflix. How is possible that Virgin can sign them up for a service and take money from their account with their consent?Sounds like...

VAT invoice

Im trying to get hold of VAT invoices for my broad band account. i had them set up to arrive last year but nothing has arrived in 2023. when i call the general call centre they seem a little lost with the concept of a VAT bill differing from the sta...

Resolved! Impossible to cancel

I have now spent about 15 hours trying to cancel my service (since Jan 25). The first time I called them it all seemed fine; they agreed to cancel but didn't provide a transcript that I asked for. Next thing I knew, I had an email confirming a change...

Cancelling

We cancelled Virgin at the start of December and moved to Sky, yet we’re still getting billed. They’re saying only the phone has been cancelled and we’re still getting billed for box and broadband. They now won’t even put us through to cancellations ...

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