I was sent a special resubscribe offer by VM, offering a discount on my current package as it was due for renewal.Catch 1 - nowhere did it mention that some of the channels on the TV bundle would disappear. To quote the email - Same package Same Spee...
I’m curious if Virgin Media has a habit of sending new customers filthy and used broadband routers. I’m all for saving the planet, but making customers scrub the box before they plug it in is taking recycling to a new level.I would have settled for a...
I just had an email from ClearScore stating that a hard search will be added on my score done by Virgin media. I had a preaggrement with them a couple of days ago for changing my broadband to them. The salesman said that there is going to be a SOFT s...
I was out of contract with Virgin, so when they proposed to increase my monthly payment, I decided to move to Talk Talk. There was a gap of several weeks between the changeover, but then I discovered that Talk Talk didn't have fibre to the premises, ...
I signed up by phone and have received the following:Working WiFi hub,Pre contract documentsConformation of direct debit. I have not received a welcome email so that I can log in and manage my account. Any help would be appreciated
Hi (I'm not the only one with this issue!)I received an offer to recontract via email. Having signed up I received the contract information and the confirmation it would go live within 14 days but on the next bill nothing had changed. By chance I the...
Can someone help me and explain what to do?My contact with Virgin media expired at 05/11/2023I contacted them through webchat at 21/11/2023 to cancel my broadband as I'm not that crazy to pay £69 for Internet.Got confirmation from an agent that my co...
I'm in middle of my contract I'm considering adding a channel i want access too. If I subscribe to it, does it extend the contract end date or will it end when the existing contract ends?
LATEST FARCE TO ADD £9.60 TO MY BILL FOR A CALL MADE TO THE 0345 NUMBER AT THE REQUEST OF VM TO INSTALL 360BOX FREE OF ALL CHARGES..Mod team Please look at this and see how many errors have been made by vm with six months of the contr act goneUmp1 ....
I have an open complaint C-2012231476 & I've been offered a resolution, a credit to my account that isn't sufficient. It says to respond to let them know if I accept or decline the offer. However if I don't respond within 28 days, it'll be considered...
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