I signed into an 18 month contract with Virgin back in April as they were the only "good" provider in my area offering more than 100mb+ speeds.I've had the email about them changing their pricing terms and that I'm able to cancel out of my deal witho...
My minimum period ends on 16 December. How soon can I give notice without paying a early disconnection fee?
I placed an order online on the 27/09/2023 for delivery on 30/09/2023 but only received my pre-contract information, no welcome email or delivery information received. I can't sign into My Virgin as it states the email address I used to place the or...
My payments have been made on time by DD and have successfully for many years as was the last payment. Since I gave notice to cancel my service I have been refunded part of my last payment, charged a £7.50 late payment fee and the direct debit amount...
Hello,I ordered my self-installation package on the 26th. The package should have arrived on the 29th (it hasn't arrived yet). Also, there're no account number or area code on the contract I received. And I didn't receive any emails other than the Vi...
Originally I signed a contact just for broadband on 22nd August 2023 for 18mths, having done this the accounts dept have gone beserk, and sending me daily e-mails that they will be taking £50.00, or £100.00 every month. I have tried to explain severa...
So I checked. £99/month is not better than £82.50/month. Well not for me!
Had a duplicate broadband account set up in error to the same address at the same time. Was charged £225 extra in total, but no account details were ever sent to me, nor was equiptment set up. Have sinced moved out of that address, and need the chequ...
Seems I am not alone in being unable to cancel my contract (in my case after 23 years).To say I'm frustrated is an understatement. I have been at this for a week, and have now missed the date I wanted to coincide with the required 30 days notice per...
Could you please pass on the highest praise to Sharalie in the Tier2 Retention team for his very sympathetic help on my bundle reduction.
