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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21312 Views
  • 30 replies
  • 7 kudos

Worst customer service EVER

Seems like Virgin Media is only hiring incompetent and low efficiency employees to fill up their customers service department in order to make sure that customers can’t get their issues resolved!Hopefully the robots will replace all of them soon and ...

couple of points

i have a couple of queries,why is it so difficult to find community forum-as there is no clear link on the virginmedia website? its almost like they don't want the community to offer assistancesecondly, why can i only ADD channels and packages to my ...

Credit Balance

Hello  I cancelled my package and I'm still waiting for the Credit in my account to paid back to meWhen can I expect to see the money back in my bank account? 

Anonymous by Not applicable
  • 215 Views
  • 3 replies
  • 0 kudos

Resolved! Late payment marker on credit file - incorrect

just checking my credit report as i am due to remortgage and virgin media have placed a factually incorrect statemento n my credit file in the form of a late payment, i have never missed a payment for anything, ever, and pay by direct debit (except m...

donmin by Tuning in
  • 2160 Views
  • 14 replies
  • 0 kudos

Cancelling account

I'm moving overseas, so I've put in a request to port my landline number, which was completed on 12/5/2023. Tried cancelling my broadband after the number had been ported, only to be told the work order for porting the landline hand not been closed, ...

dwicklow by Joining in
  • 250 Views
  • 2 replies
  • 0 kudos

eBilling not paper

Hi,Since I moved house and got my updated Virgin package, I’ve been signed up for paper billing. There is no way to change back to ebilling online. I’ve tried to change repeatedly. The FAQs refer to clicking on My Profile which doesn’t exist. The lin...

Visit Virgin Media Office

Does anyone know how I can actually meet someone from Virgin Media in person? Virgin Media have been making my life a misery for two years now and I simply don't know what to do.I have tried writing letters of complaint and both times I received iden...