Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Confirmation required!!

On 3 March I contacted Virgin Media re the upcoming price increase and I agreed a ‘downgrade’ on my current package.  On 5 March I again contacted VM again as I had changed my mind and the lady I spoke to agreed to keep me on my current contract unti...

Suzie60 by Joining in
  • 4 replies
  • 0 kudos

Reduced Contract Ending soon

I've been on a reduced contract for the past 18 months which is ending on 4 Feb and my current monthly payment will increase by £52.  I want to change the package and reduce my costs going forward.  I tried a chat but the chat bot wanted to change to...

Moving to broadband only service

Clarification please To switch to broadband only service when out of contact with a full package. Is 30 days notice required before you can be switched. If this is the case you cannot have pods inclusive or charged for until the new contract comes in...

PhilipF by Superfast
  • 3 replies
  • 0 kudos

Cancelling contract

What is going on with cancelling a VM contract?  I spent 2 hours on Friday trying to cancel my contract for Broadband, TV and Home phone.  Thought I had finally cracked it after being passed around several different people, but low and behold I get a...

Cancellation woes

Can someone please contact me to discuss why I've been billed again and why I've received no packaging for return of equipment. 7.2.23 - 30 days notice to cancel was given over whatsapp. Was told final direct debit would be taken 27th Feb and that I ...

Resolved! Confirmation of Cancellation

Following the price rise, I've called Virgin Media to cancel my contract. The first time I called I couldn't be sent to the canellations department due to "unknown reasons (their words not mine)", so they asked me to call the next day.Next day I call...

SOG123 by Tuning in
  • 1 replies
  • 0 kudos

MyVirginmedia account

I have moved house and changed my package which meant disconnecting the old house/account and myVirginmedia now says I’m no longer a customer and won’t let me sign in! On top of that, my account and package details won’t come up on Virginmedia site f...

Jkrikler by Joining in
  • 1 replies
  • 0 kudos

I placed an order online

I placed an order online on the Fri, Mar 3, 2023 for delivery on the 16.03.2023 but only received my pre-contract information, no welcome email or delivery information received. I can't sign into My Virgin as it states the email address I used to pla...

Mystery Bill after 6 years?

Hi, I basically received a bill after 6 years for an account that has been closed for that duration, following the fact that I had to leave a premise, that I was no longer allowed to be on in which the account was still active, I had alerted VM that ...