Managing Your Account - Cable - Page 501

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

VAT invoice

Hi - please can I have VAT invoices for the past 2 years. Thank you.GD.

Be very careful when negotiating a new contract

Phoned yesterday to negotiate a new contract and found out I have 3 months left on my current contract.Lady tried to (in a very sly way) cut my current (cheaper) contract short by 3 months and start the new one immediately, no additions to the packag...

Contacting Virgin Media is a joke! Customer Support is so BAD!

I have been trying to contact Virgin Media by phone, because their chatbot is useless and never understands the question being asked, and usually just tries to force a Volt package upgrade from the start.There are no options on the customer support p...

Why are virgin lack of channels on cable

I'm not over the moon about TV choice and a variety of channels plus I seam to drop any and never increase them.3 CHS were dropped this week 27/6/23 and yet I look at Freeview and see other CHS u don't have like earthx ,80s music other.U don't add as...

Resolved! Refund Process

Hi,I cancelled my service due to moving house and told that I will be in credit +£100. This has been confirmed and I've sent the equipment back, which also has been confirmed by Virgin.Will a cheque be sent automatically or do I have to request it?Th...

Cancellation no confirmation

HiDon't know if it's the right board. Cancelled contract promised email confirmation but have received nothingThanks

Unable to log into my virgin media account

I have now set up a new broadband account, and since have received details like my account number, area reference code and even when my delivery is estimated to arrive.However, in the delivery email, where it says ‘track your parcel’ I then go online...

AWFUL CUSTOMER SERVICE

Virgin media is shocking. Have been on hold for 2 hrs and called 3 times to cancel and no one is picking up. This is massively affecting my mental health. We can't afford the new tariff which has doubled in price and feel so out of control. They are ...

Resolved! Removing package

All I want to do is change my package slightly. Went on the chat, said I would have to wait a while. Well, I waited well over an hour, no response. How long is 'a while'? Two hours, a day?All I wanted to do was remove the kids channels and TNT sports...

Package price increase

My monthly package price has increased, however on the contract it says the promotional price is till feb 2024.

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