Hi looking for some help.I took out a new contract on the 15th of december. When on the phone with the advisor who rang me through refer a friend she told me that there was loads of good deals on at the moment at that she could offer me mixit tv alon...
I feel like I have exhausted all avenue with Virgin Media and am now left with raising my complaint with the Ombudsman and/or Small claims court.In brief, I gave my 30-days cancellation notice to VM for my provided services (Broadband & Phone). They ...
Hello, Virgin MediaI am a new customer of virgin media as of december 2023 and registered via a phone for a 18 month contract with you.However, I have never received a welcome email or details of my account number from you.I would like to receive a w...
My price has gone up from 30-54, I can no longer afford this, can anyone help me with the step on how cancel it online please?
After virgin mobile merged with o2, their free sim became chargeable at £24 a month. I was unaware of this and received an £80 bill from o2 in November. I phoned o2 who advised me to phone virgin media. On phoning virgin media I was told to pay the £...
Good morning,I'm hoping that one of the team on here can help me, as so far I've had no joy via other routes.We placed an order for broadband on Dec 11, with an engineer scheduled to visit yesterday (28th) between 1 and 6 pm. The engineer never showe...
We have recently moved house with 14 months left on our contract. We were promised that the infrastructure was in place before we purchased the property. We have been in a phone battle ever since to get the external and internal works completed, over...
Hi. I am in a very confused situation and really want help!!! Virgin Media helpline has been useless despite of multiple long hours calls (kept me jumping from department to department).Situation: I got Virgin Broadband £30 (initial 6 months half pri...
I was promised account credit for £48.41 on 21st November and told this would take 24 hours to reflect on my account. I then had to get in contact again on 5th December because I was sent a bill for £26.50 when it should have been £0 due to the promi...
Morning,I upgraded my contract with VM via the Mobile App on 1st December 2023.I received my Pre-Contract documents, and an order confirmation with my new package information saying that activation would be in 7-10 working days. This email contains a...
