Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

New account

I'm a new customer and can't get My Virgin Media account set up, due to password issues. Can someone from Virgin help? I've tried contacting Virgin support twice with no success.

New Contract or current contract?

Dear VM, I contacted VM today thought whats app because my boardband package speed was upgraded. I requested a package upgrade through  my virgin media account last Tuesday. I changed my mind and wanted to stick with the old package. I contacted VM o...

Noor1 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Racing UK - cancelling

I am looking at cancelling my TV add on of Racing UK of which I pay £20 per month? I'm still a little dizzy after trying to find this on the call to Virgin. Can anyone advise me if there will be any charges or loss of discounts if I do this ?   Thank...

reub777 by On our wavelength
  • 1 replies
  • 0 kudos

Virgin Media refusing to honour contract

Hi,My existing contract with VM recently came to an end and based on the (ridiculous) price it was about to go up to I decided to leave.  However I was persuaded to stay with a revised package that crucially included all the sports channels in HD inc...

NOT been disconnected on 18 March

Disconnection date confirmed by Virgin Media via email and text as 18.03.23.At time of writing it is now 19.03.23.Still connected. Why??????????????You owe me money as I've paid up until 13th April.Explain please.PS. Yet another example of how comple...

Stumac62 by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! Price increase and current contract

Hi,I currently have TV, broadband and phone contract with VM which terminates in February 2024. I have a received a letter from VM regarding price increases from May 2023. The letter states that “price increases in 2023 will not affect you until your...

Kempy68 by Tuning in
  • 2 replies
  • 1 kudos

stop service outage emails

A couple of weeks ago I ran the service status on VM there is an issue with TV on my postcode - there still is, but I selected to be sent an email for updates - now I keep getting 3 emails a day at the same time about the fix,How do i stop getting th...

bubblefish by On our wavelength
  • 2 replies
  • 0 kudos