Hello. I can see several people on here have had the same issue. I accepted an online renewal for the package we had that included Netflix Premium. No sooner had I done so than Netflix emailed me to say I now have Netflix Standard with Ads. And my co...
I returned my equiptment via yodel on the 25th of november, yet I just recieved a text from you saying my account will be charged £40 on the 10th december as you still haven't recieved it.Just checked yodel tracking and it's still stuck on "collected...
Hi,I’m looking at adding Premier Sports via the subscriptions app but it keeps coming up with an error and diverting me to my online account. However, I cannot add it via my online account either.The odd thing is that if I wanted to add another stand...
Hi, i changed my direct debit after the last payment in november, have check with bank and VM which says all set up but keep getting texts saying i've cancelled direct debit from VM and o2 (i'm not with o2, been onto VM chat just get a robot which go...
Hey there.What's the easiest/quickest way to cancel an add on. i.e TNT sports.?Thanks.
Hi,I have been trying to get my account switched to eBilling since July with no success, have spoken to several customer service advisors who have ensured me this has been done, and have continued receiving a paper bill each month and continued being...
Dear Virgin Media Customer Service Team,I hope this message finds you well. I recently ordered broadband service from Virgin Media over the phone. During the process, I believe my email address was recorded incorrectly, as I have not received any ema...
Did anyone manage to get this sorted ? I am having same problem and given up on phone / online chat as been trying since 9 this morning. Thanks [MOD EDIT: Post split to create own thread. @Fifer9 please provide more information so the Forum can h...
Hi,I was sent the following email below after making a complaint regarding my contract renewal dispute that will cost more for less. I would like to add that in this email Virgin Media tried to contact me are lies I have had no contact by phone, mobi...
Can somebody please help me to rest my 'Memorable word' - which proved not to be :),I've looked on my account settings on the app, and online, but cannot find an option to do this.I'm trying to do this, as my contract / package has expired - I picked...
