Managing Your Account - Cable - Page 453

I need to complain about a complaint still not resolved.

I've already complained to virgin several times. I was promised someone would call me on a specific day and they didn't, I complained again and nothing. What do I do now? Seriously fed up.

Accessing my account online

I purchased virgin media in December in preparation for moving into my new home and registered online. The move never happened so I had the address changed on my account. The equipment has arrived and is all set up but when I try to view my account o...

No Welcome Email

Hello.Signed up for Virgin Broadband a few months ago but I have not received a Welcome Email or any other emails from Virgin Media. Because of this I have been unable to create a My Virgin Media account or view my upcoming bills.Any help would be ap...

Poor Customer Services

Where do I start. New customer of 2 weeks. My bill breakdown states two monthly payments plus £65 setup fee due on 01/02/24. Fair enough. Problems started when I added sky sports and cinema with has been pending for 5 days and still shows adding on m...

Help- I have renewed my contract but virgin say I haven’t

My contract was due for renewal. Last night, I signed in online and was offered a new contract at a reduced price. I accepted this and continued through to confirm. I have screen shots confirming that I have renewed and an email with an order number....

3rd complaint to fix Virgin's law-breaking changes to my account!! This time it's the account duration..

This summer I posted to this board about Virgin changing my broadband account to a much more expensive package when I moved home, despite my stating REPEATEDLY that I wanted to keep my existing contract (and paying for the home address change). It to...

Lost my TNT sports

I was on a volt bundle (maxit after being told on the phone) with everything including BT/TNT sports on an 18 month contract. I had 6 months left and they started sending me renewal offers strange considering I’m only 2/3 of the way through. Now it a...

Account password reset pain in my arse

So I received my bill today and normally I just let it go ignored thought today I would check my contract see how longs left been a while so forgot my passwords went to reset but OMG how much of a ballache is your system keep getting invalid and I ch...

unable to change my email address in sign in as keep going round in a loop

I have received a prompt to change my sign in email to one that its a virginmedia.com domain. Happy to do so BUT when i try from the account details page I click edit it takes me to a screen which says "Verify your identify", I click this blue button...

Very high estimate bill

Hi,I have signed up to the 1 gig service for £45.00 for the next 18 months and was installed on the 5th Jan 2024. The Field Sales person who signed me up wavered the TV stream fee. Now I know its an estimate but I have a bill £124.99.. Under the ccon...

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