Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I hope one of the team can look into this for me; I recently received an email invitation to renew my contract which I followed and received offers and upgrades to renew my contract for a further 18 months which I accepted.I received my Contract Summ...
July bill paid (£64) 16th July, Virgin service disconnected 30th July. No final bill received, today £61.25 taken from my account for period 14th August - 13th September… clearly an error as I am no longer with Virgin!! Live chat person says it’s a s...
How do I book an engineer visit to get my cable extended so I can relocate the TV and router etc?
Hello, I have an issue. The screenshot says it all really. For weeks I have been receiving texts, I click on the link, I put in the postcode and address to collect from, I am offered dates, I click on any date, and then get told it is too late to b...
HiI'm hoping that someone can help me. When I navigate through to the "Welcome to Virgin Media" absolutely nothing happens when I click on the "sign in" button. It's like it's disabled. If I click on the "Register" button it takes me through to the r...
I am yet another unhappy customer that cannot register their account. I've tried clearing the Cache etc as described in the other messages and it still will not allow me to register a password that meets all the requirements
Hi there,On 17th August I I opted to upgrade to Gig1 fibre via my account. I received pre-contract documents, then an E-Mail with my order summary, but all the details are missing.I've had nothing to say when I'll receive the new hub and if I go to "...
Hello virgin media customer community, pls I'm new here, I just got installed yesterday but my t.v has not arrived yet, how long does it usually take for a new subscriber to get a t.v pls.
Hey i ordered a broadband and i want to regiater my virgin media account but i dont have area reference no where in the email they sended me
