Hi,New customer here, in an area that's just been added.I signed up for broadband a few days after our area went live, got my contract and account number, set up the My Virgin Media app etc, only for contract to be cancelled as there was an issue wit...
Sorry to hear what you are going through. I am having the same issue and keep getting told it is sorted but received a reply to my complaint two weeks later saying there is no record after I have spoken to 5 to 10 different people and have a reply to...
I have just searched online for Rachel Barrass Virgins Customers Services Director as I would like to contact her or her contact me as I have today received a letter signed by her regarding my unpaid bill of £87.27 plus a late payment charge of £7.5...
I was a customer with Virgin Media broadband and terminated my account in August 2022.I was told and confirmed at the time that the account was settled and no more balance to pay.However, apparently in September 2022, Virgin has WRONGFUL flag my acco...
Under the "account details" section of my Virgin Media Online account, an old phone number is attached and cannot be changed.I have tried different browsers, devices. I have tried clearing cache and cookies. Every time it states either "Changes made ...
I've seen this pop up here a few times. I've moved house, but can't set anything up because there's no socket at the new address. I can't book an engineer because I can't answer the next bill date security question because I do not have access to thi...
Hi ThereHope someone can help. I am trying to correct the address that is registered on my virginmedia account so that my VM and O2 accounts link.The issue is that the VM address has the post code twice. I have seen this issue discussed in prevous co...
Is there any suggestion on how to fix an overbilling issue? This has now been going on since June 2023. Every month, I report the matter with Virgin Media, and they convince me that it has been resolved, only to find that the following month I am ove...
How do I get hold of a person to answer why in the six months since I changed over to Virgin they failed to notify Sky of this as promised. I am now facing six months of charges that should not have happened and I need to launch a complaint.
