I have read several posts regarding my issue most of which are from last year so asking now so it is recorded on the Forum. Like others I have left VM towards the end of November. VM advised they would send packaging - they did not and then asked me ...
Hi.I tried moving home back in August and set up a VM account but the house sale fell through, and after cancelling Virgin Media and setting it up again after I moved property back in October, my account number now links up to my old account when I t...
I tried the 0345 454 1111 number recently as I had a question about an upgrade that didn't seem to go through. Every option barring reporting a fault says "thanks. We've sent you a text. Please click the link for more help. Goodbye". The talk to some...
I changed my contract in December to drop TV and was sent a box to return my Tivo equipment. This was done on 3rd January through local Yodel package return shop. On 11th Jan. I received an email from Virgin saying 'We need to collect our kit, if it...
Has anyone had issues emailing Virgin on the bereavement email address using MS Outlook?I've completed and attached the form but Outlook doesn't allow me to send the email to the address provided.I called the bereavement number but the options trip t...
Hi I renewed my contract yesterday which looks to have gone through. But I seem to have lost access to my status's on the app as per below. Rather than saying that I have broadband and tv included on top of the screen it just says add? Is this normal...
Hello,I recently registered with virgin media and due to problems with registration I ended up with 2 account numbers. When signing in to my account online I always end up going to the defunct account and can not work out a way of going to the active...
If I add an O2 sim to my virgin media tv / broadband account, will it restart my contract?
Hi All, After the price jump (£20 > £51) at the end of my contract in summer 2023, I requested that someone from customer retentions contact me to discuss affordable, renewal options. I chased this again via the portal and due to lack of response, in...
I am writing to express my extreme dissatisfaction and frustration with the services provided by your company. I joined Virgin Media on 13th January 2023 at my previous address, signing a contract for 18 months. However, since moving to a different a...
