I have been a virgin customer for a while now, I had noticed my bill had increased by almost double to £170 per month & couldn't simply afford to pay this anymore, so on the 13th April I called to cancel my package & was talked out of doing so instea...
Can someone please explain VM billing? I usually pay when I get a bill because my income is paid on different dates. On December 7th I paid £207 which as far as I was concerned, brought me up to date. I waited to get the next bill so I knew how much ...
Just wondering if there is a telephone number for the UK Billing Team as it seems that the Outsourced team have a total inability to correspond with the Billing Team to tell them that Virgin UK are are ignoring their contractual agreement with regard...
How long have Virgin Media customers who have paid to have Netflix as part of their bundle wait to receive an activation email and does anybody know why it takes Virgin Media so long? I have been waiting since October 2023 and have to call one of the...
Hi - I'm currently trying to sort out an issue following a change of package price and house move (my is up to date but VM are sending me bills for both my existing account and a previous one), I have sent a formal complaint by post but I'm concerned...
I don't own a TV. I have never owned a TV.I don't own a landline phone. I have never owned a landline phone.I have been signed up to Virgin's TV and phone packages, without ever requesting either. I have been sent a 360 box that I don't want.I want t...
Hi,I am trying to create an account with My Virgin Media however, when I enter a password I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried a number of different passwords and all come...
I have Netflix as an extra on my package. I was on the £6.99/mth one which is no longer available to new customers. Since Virgin kindly cancelled it / failed to adjust it to correct the collection amount to reflect the recent increase around Sept / ...
helloi signed a 18 month contract for home phone and broad band in march this yeari am emigrating abroad in november. how do i cancell with no exit fees.ive read an articlehttps://www.ispreview.co.uk/index.php/2022/02/virgin-media-o2-uk-scraps-exitVi...
I received the offer to renew my package at the same price. Having read the experience of others who have received the same offer but found in reality their package had changed I wonder if it's not better just to wait until your current contract is ...
