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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Re: Damaged box

Hiya,   I've had messages to say Virgin have been fixing issues in my local area. This morning I noticed the white box outside my house now was ajar so I tried to close it again but it won't close .. its right out the front of the house which gets a ...

Missing order

I placed an order online through my account to change my package on 30 April which included agreeing to a new price of £54 per month for 18 months. I have the emails with the contract information and order confirmation number, but nothing has happene...

lyesbkz by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Cancel due to price increase

I understand that we’ll all soon receive letters/emails to confirm price increases. Is it the case that if we’re not happy with the increase we can end our contract with no penalty?  (Keen to move back to Talk Talk at the earliest opportunity for bet...

Bill is a lot higher than contract

Phoned VM and re-negotiated by monthly payments due to the current increases back in April. I can log into my account and download my contract which states £66.80, yet i have a bill today of £94.16. i need help understanding this

mba1980 by Joining in
  • 7 replies
  • 0 kudos


I cancelled my VM Broadband on the 11/04/23 and have a disconnection date of 12/05/23. I have just paid that bill, 11/04/23, today through direct debit, which will take me up to my disconnection date. Is this the final bill? Can I cancel my direct de...

Biggsy68 by Joining in
  • 6 replies
  • 0 kudos