Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsContract renewal and router Hi My existing package is due to expire in early November. After customer services contacting me last Monday I agreed a revised package with broadband boost and a new router as my existing one is 8...Refusing to honour promo speed Boost & Price I’m at my wits’ end and feel like giving up on Customer Services, so I’m hoping for some advice. At the start of October, I renewed my contract through the Web Portal. The offer seemed reasonable — ...Netflix activation I have just joined this forum and see that a number of people have experienced the same problem I am having. I recently took out a new contract which included Netflix but when I set it up Netflix w...Account Recovery Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provi...Email address still connected to old account. Received modem yesterday and plugged everything in, apparently excellent signal but no connection. Tried to log in to the connect app and it says my account has been closed so I can't sign into any o...Contract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...Account issues hello , i have just moved house and told virgin media i was moving and i got sent new equipment for the new house with a new account number but my old account is still active so is my equipment. i ...Awaiting a cheque Hi, I’m a new member and joined virgin in April, my install was delayed until June and I was advised I ad compensation and would receive a cheque, I’ve been chasing since June for this and been advis...Still waiting on Netflix activation 1 month in… Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection......Contract renewal Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but sin...
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