Recent DiscussionsRenewal........... Made a couple of calls as I am due to renew the contract, I guess I should be used to 'doing this dance' every 18 months or so but this time it has become particularly tiresome. Points to note; Lik...Reducing package Contact is ending and I’m trying to get a reduced speed. But the price I’m been offered is to much. Is there no offers for loyal customers . Can someone please help . I don’t want to leave but it...Returned Equipment 'lost' by Yodel & I was billed Hi everyone, We recently moved house and the new house was not serviced by Virgin - the purchase was delayed but we went ahead with the sale, so as not to lose the buyer. As we couldn't cancel our Vi...Online renewal not showing. We went through the online renewal process and got a good price but it's been more then 14 days and it's not applied. I have the order reference email and pre contract documents. Address not serviceable We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other...Pending Contract I agreed a new contract to start 08-07-2025 when my present deal ends. I have phoned explaining to the agent I wasn't happy and she told me that to get the payment to the correct figure quoted she w...Wrong Email Address Hi, Not sure if this is the right place to post (nowhere seems to be the right place!) When someone signed me up to Virgin they typed in my wrong name and email address Can someone help please? ...Leaving Virgin Media We are going to be trying to move shortly plus my contract with VM ends in early March and I don't want to renew it. In simple terms how do I leave VM? Can I write or phone VM & use an option if ther...Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outboun...second tv box I have a second TV box but unfortunately had no opportunity to wire coaxal at the time the installation was made in August last year. I have now got the (very long distance) cable ready to connect bu...Solved
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