Happening to me today so an ongoing issue it seems. I've spent 5 hours today trying to sort out the two different 'contracts' they sent me in the space of 3 hours....I've been a Virgin customer since they started. That might well be changing when my...
hello I am having the same issue. I have contacted your agents 4 times now about this
Hi I fell behind on my payments and after talking we came up with a payment plan for reduced service however even tho paying the amount each month they restricted my service and it keeps happening I get it unblock in the morning after talking to them...
Looking for some assistance, my mother (82 yr old) moved from Virgin Media to Sky recently.Alll equipment was boxed and sent back via Yodel, today my mother has received an email saying that router is missing. What do we do as everything was returned...
What a joke today trying to renew my contract. I was first quoted £180 but with a discount it would be £116. My daughter is not with Virgin so using her address I looked for a package similar to my one and was quoted £85. Again I went on to Virgin an...
Afternoon I'm looking to cancel my virgn media account and subscription due to moving home and can no longer afford it. I have a overdue balance and have been given a disconnect charge on top of that but want to cancel it all and set up a payment pla...
So I have upgraded my contract July 2023 than move home may 2024 and now I am being told my contract ends 25 November 2025... I was forced to use new router due to different type of connector.I was only informed about new account created not new cont...
Hi. After just over a year with Virgin, my contract is up in March next year. I was sent an offer yesterday via email, which I clicked on to view options. It wasn't massively clear, so went onto page 2 of 3. Looked at the offer and then just closed t...
Writing this while I await an agent to cancel my account.1. Called in to cancel, agent I spoke was asking invasive questions and when I stopped answering them and just asked him to cancel, he refused. Seriously. I asked multiple times and in the end ...
I've been trying to pay my bill online but it won't let me scroll down to press the button to confirm that I have confirmed the payment in my banking app. It's been like this for months now and I end up needing to call up to complete the payment. Can...
