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Forum Posts

Four Contracts in One Day

On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...

Resolved! Trying to leave VM keep getting lied to....

After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...

Closing bill.PNG

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account. 

VAT invoices

Hi Virgin, could you please provide vat invoices for my account for the last 12 months and then moving onwards. I have read over numerous questions and replies which indicate this is possible. Thanks!

JONNIEH by Joining in
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  • 1 replies
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Out of contract Cancellation

I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...

leighivn by Tuning in
  • 327 Views
  • 4 replies
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Refer a friend

Hi ...My son in law is thinking of joining Virgin and can get an offer off 500mbps for £35. If I refer him, will he get the same offer and the benefit of refer a friend? cheers.

DG4 by On our wavelength
  • 161 Views
  • 1 replies
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No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Rsld21 by Joining in
  • 164 Views
  • 2 replies
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