Hi,my Hub3 red light is always on and the hub is slightly hotter than usual.As I am disabled I am worried it will pack in,and as I have emergency virgin phone I will be left without phone.
I keep trying to contact Virgin to reduce my package, why is it so hard to make contact? when you get through to that stupid chat bot it puts you on hold, if I want to increase my package I can do it on line or my TV, but to reduce package I have to ...
How do I get to talk to someone to discuss my contract? I have tried every way possible but have been cut off on the phone after being sent text messages I don't want or the 150 number is not available neither is customer services. I have tried the...
@ACS_XXXX wrote: myenvoyHi, my husband is locked out of his account. He is trying to go through the steps to retrieve it and reset his password but it is not working. It keeps saying 'oops we have run into a problem'. We can't find a number to phone...
I live in Bracknell and currently have Virgin Broadband/TV at my flat. I'm soon to move at the end of the month, just down the road still in Bracknell, and wish to retain my Virgin package. When I check my new address typing in the postcode, it says ...
I have recently renegotiated my contract and after being many years with the highest bundle possible (Volt and others) which always included BT sport. I was re- assured by the representative that although it is a new mega bundle I would get the exact...
Have contacted Virgin several times through phone and chat and have been assured that our request for paperless billing has been received and updated on our account..However, each month, we receive another bill. And get charged for it. The link on th...
Dear Forum Team colleaguesMy contract is due for renewal soon and I received a renewal offer by email. I agreed a new contract on 19th Sept, for action on 22nd Sept. I called at the weekend and was told it would be actioned by today, it is not and ...
