I got a call from retentions team 0203 7436946 which does not allow you to dial back to them.How many chances will they give to try to call you ( they need to remember that not everyone can answer their phone at work!!)Is there an email address. I wa...
Hi all,does anyone now how long it takes after ordering Sky Cinema UHD for it to be activated?
Just started my renewal wiggle with VMTried to it over whatsapp, but their bot is absolute crap and kept sending me back to their web chat even though I asked it not too. Frustrating because it means you have to have the browser window up then!Offere...
Re-negotiated my broadband account today, only to find there is a partial payment of £3.33 owing on my account for Homeworks. I did not ask for this! Is there any way I can cancel it without having to spend an eternity on the phone? Looking at pre...
I took the black Friday deal being an existing customer and received my contract through to my email. I called up yesterday to be told there is no record of this contract and they offered me another one with being told to wait 7 days and I will get t...
Hi AllI was prompted to do this as why wife's email account suddenly stopped working. When I tried to log in to check I could not access my account to get into the email section. Also there was a message stating due to security implemented recently w...
The poor customer service, misselling Black Friday deals, quoting prices people haven’t agreed to. It’s not good enough. Having an external investigation I can only hope will help everyone in the long run. Virgin, your token gesture of £150 instead o...
Please could you send me the info to register an LPA as well?
Hi VM team,I had moved home three months ago, and the VM Team had helped with the moving and setting up the Fibre Network in the new place! Although, looking at my account, I still have my old information and settings from previous home. I am unable ...
Hi there,I moved home recently and transferred Virgin services to my new address. In this process, my first account was canceled and a new one was created. When I sign in to my account on the Virgin Media website, I have all the information about the...
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