Managing Your Account - Cable - Page 394

Area code

I'm trying to set up my online account and it's asking for an area code. I don't recall ever being given one. Postcode sy2 5uh. Thanks

Bill Payments - what has happened to part payments?

I like to pay my bill in 2 equal payments from 2 different accounts. This wasn't a problem until the recent website update. Now there is no drop-down box to allow you to change the bill payments. What if people want to pay some of their bill. Really ...

Canceled but not canceled

I was told that my cancelation date would be Dec 7th after giving the 30 days notice, this seems not to have happened as when I look on my Virgin Media it appears I have agreed to a new contract (which I haven't). Can someone please check if the disc...

Proof of return

I am getting bombarded by virgin media to return my old kit which was dropped off at one of their drop off points over a week ago. I have receipt but can’t find anywhere to upload it and frankly have not got the time to hold on the telephone for ove...

Problem changing my contact email address

Can someone in Virgin help? I have change my login details with Virgin to an outlook email address, this has worked fine! However, when trying to change my contact details it says to verify the new address by email link, the email either doesn’t ar...

New contract issue

Hi, I've decided to extend my contract with virgin media for another 18 months because they offered me a slightly higher price - £10 more but double speed (M250 Fibre Broadband instead of M125). I've signed the contract on 02.12.2023 and received an...

No end of contract date for my Virgin Media Broadband

Any Mods reading this can you please move this to the relevant board as there's no actual board listed that covers my issue, thanks. I've been on VirginMedia for over 10 years, at least, and I've downgraded my contract in July 2023 and as I'm paying ...

No reply on WhatsApp Black Friday promo not updated

Offered an upgrade for Black Friday, received confirmation but may take a few days to up date. Called to be told nothing they do over the phone despite me being on phone for over an hour!! Used WhatsApp and still no reply 12 hours later!!

Credit not showing on my account / app

Does anyone have any advice about my tale of Virgin Media woe please? We signed up to Virgin Broadband via a field sales representative. He sent me a text message afterwards stating “Thank you for your business today. I just wanted to advise that the...

new contract and the bill for the old contract

I had a contract that ended on December 7, 2023, at £24 a monthI received an offer to extend the contract,I extended the contract on November 2, 2023 for £30 per month. I received the contract via emailthat's all I did someone did not pay attention t...

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