Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
signed up to TV package on 12th Jan 23 with the offer of a free TV but I still haven't received the gift.I have chased and chased and finally on 12th April I received an email to say that the TV would be dispatched within 72hrs via Exertis.I still ha...
After going through the live chat and sorting out moving my broadband to my new home (19th May) the live chat agent stated if I would like to keep my package at £24 a month, which I stated yes. Once going through the process I received an email stati...
Had the week from hell down to downgrading package. Sorted one issue out then broadband stops working so lost everything! Had several explanations tonight and just told to wait and see basically…. Completely unimpressed
Hi all,I’ve just moved house, taking my VM account with me (broadband only)Despite taking my old unit with us/self installation, I’ve had something delivered to me as well. Unfortunately I can’t get access to my post box at the moment as the key for ...
I received 2 e mails from Netflix today, 1 advising that my membership was on hold and that i needed to update my payment details. The 2nd e mail advised that i was no longer using Virgin Media as payment for my Netflix membership.I then received an...
I have tried to get to the bottom of virgin policy on pension credits some total 3 hours give or take.They first asked me loads of questions and after some time the person came back to me and said she had checked I I was o.k for reduced rate of 12.50...
Has anyone actually received this gift? I signed up in January to this offer, and after numerous calls, complaints and live chats I'm continually being told its out of stock and there is nothing they can do. Bit of a joke really, thinking a an email...
Hello, I signed up to VM and services activated 14.1.2023 Awaiting delivery of gift TV. Contacted virgin media at least 14 times and getting absolutely nowhere Could you please explain exactly what is going on? I am approaching 4 months now
Last Friday I paid my virgin media bill the same as I do every month by card online on their website. I have confirmation I have paid (see image) and they are now sending me emails and I'm getting phone calls saying I haven't paid and my online porta...
I have left Virgin YAAAAAAAY!but they owe me £4.34, as per last bill on 12th apr 2023... I paid my bills via direct debit... when will I get the refund? will it be via direct debit like a competent, sensible company would do?
