Hi I have a refund cheque issued by Virgin Media from 1 April 2022. I can no longer cash it at the bank as it's out of date, and they asked me to ask you to re-issue it. I no longer have a Virgin account, so can this be organised please? I note from ...
Hello virgin Media I don't have time to carry on waiting for one of your team either online chat or phone. For £80 a month I'd expect a more prompt connection with an agent, but hey, we must all save where we can?So, I am publicly announcing that I r...
I have spent 30mins trying to switch to ebilling, have read other people having same issues. it is impossible. can someone help please before I raise a complaint.
Hello, we renewed our contract on 20th November (VM sales contacted me), effective from 22nd November when the new 360 remotes got delivered. Our original contract was due to end 30th Dec. Today our first bill was generated as part of our new contrac...
Why doesn't the chat option work at the moment, I really need to cancel my broadband as I'm moving home this week.The chat button doesn't seem to do anything this morning, and yesterday when it did work I sat there for an hour with no response. How c...
I experienced complete loss of service for around 10 days. Once the issue was resolved I was told the compensation would automatically be added to my account within 7 days. This was over a month ago now and the compensation hasn't been applied.I've s...
Hi, As my contact was up I agreed a new deal but struggling to understand my next bill.Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21 I have the following statement on my bill but I don’t unde...
Hi, I wonder if I can get some helpfull advice from you guys.So the story goes, I let my contract slip as the date slipped my mind so I thought I'd login to my account on the myvirgin app to sort it out. When attempting to login it tells my my passwo...
Hi, First time posting as i am absolutely raging with what has happened. Our 18 month contract is up in Jan, so we had VM chasing us in Oct to renew, which we did as we had an offer which was acceptable to us. More than we are paying now but not stup...
So the team here have been great sorting initially the inability of Chat Support/Escalations/Disconnections/Executive Office to get the discount I was offered (along with thousands of others by email) for staying with Virgin, and then the various deb...
