I've been a Virgin customer for just over 6 months, and I took the introductory deal of £15 a month for 6 months on the 250Mb fibre (moving from SKY)I have never had a consistent internet connection and had them out to check, swap router etc... Strag...
Hi I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23/7/22Help!
I informed Virgin Media I would be moving house and because they cannot provide services at new address agreed to cancel my services on 5 Apr. However, they then disconnected everything on 25 Mar and have left me with nothing all week. I have had 3 l...
I was looking at getting virgin broadband however have had to cancel it before installation. I noticed on my clearscore that a hard credit search was done and my points have dropped by 76. I was not made aware that the hard search would occur. In fa...
I returned the original router via Yodel on 19/03/2024 The Yodel app shows that the return is complete. I have the tracking number in app and a receipt. I'm receiving texts and emails daily, asking me to return the item. There's no way of emailing a...
I changed my contract on 26th March to a socail contract. 50 Mbps for £20 per month. Everything was finalised and I have the new contract and my broadband speed is now 50 Mbps. I've now received a bill though for April for the sum of £31.55. I've sen...
Good Morning CommunityDec 23 I got the renew early email and renewed - same package (still have email) for a lower price.In Jan I realized I had channels missing, 2nd Tier redemptions sorted it out, then rang back a few days later to say it had been...
Recently had Virgin media installed with 3 boxes. The engineer was awesome and so far am completely satisfied with the broadband and to package. It’s great.However before installation I had trouble with customer support simply trying to get the insta...
Have been a long time virgin media customer originally migrating over from ntlworld..Originally had 350mb for £33 prices have risen over the years now at £66.....Best they can offer is £40 350mbSky 900mb + WiFi max £45. Sky 500mb + WiFi max £39. Gues...
So, Been with Virgin a while off and on. Been with them for around a year now. Broadband only at the moment.Logged into my account and saw I could add the basic TV package for £5 extra per month. Sounds good so ordered and received contract documents...
