Hello,On Saturday I upgraded my virgin media to a new contract with Gig1 Fibre Broadband which I already have and tv, I received the confirmation by email. I ordered this through the app on my phone.It has been 6 days now and I have not had any updat...
My Grandfathers virgin mail account got hacked and someone added an auto-forwarding for phishing practices. I went through the process of removing the auto forwarding and resetting the password (but that was drama in itself). As his virginmail email ...
I'm hoping someone can help me. I have forgotten my memorable word and have tried to change it on the Virgin website, but it keeps trying to send a verification code to my primary email address, which is no longer in use and has not been for some ti...
Hi, my current contract 18 months £30pm for M350 about to end and so a couple weeks ago I came onto the app and chose a renew option that is 18 months £36pm which I thought was a good deal considering I was about to move to £57pm to keep M350. But th...
I have been a loyal Virgin Media customer for both TV and broadband services since 2019. In December 2023, I made the difficult decision to discontinue my services. I formally communicated this decision through an official letter, acknowledging my wi...
Hi I have been involved in a road accident with a Virgin Media Tech engineer.Liability was accepted by the engineer and I need to claim against insurance for my damages.Please can someone get in touch as Virgin Media give no information to this exten...
Hello,Today is the last day of my 28 months broadband contract. I'm not going to stay so I want to cancel the service. The thing I don't understand is that should I cancel today or tomorrow ? As I'm afraid if I do it today, will I be considered early...
Hi,When I signed up I was promised that my first bill would be reduced by the Talk Talk early cancellation fee, so in other words they would pay it for me. I told the customer adviser who signed me up the amount of the early cancellation fee who said...
Not been here for a while.Virgin Media has descended into a disorganized mess. On the 2 December 2023 at 15.50 had to contact your V.M. Customer service as telephone line had been down this despite when logging into my account to check service status...
I had an account with virgin in 2020 which i paid £780 to settle down the contract. I recently checked my credit score because i am trying to buy a house and i found out that i had default and repossession by virgin media which is now risking me of ...
