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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Trouble with lying customer service

Hi,I am having some real issues with being lied to and solving my problems at Virgin and want to know the best way to navigate it. I initially had an issue where I joined Virgin and my Stream box was never delivered. Initially it just seemed like inc...

Sad to be going, thanks for the memories

On Sunday I will leave VM who I will of been with for over 20+ years.TBH, I don't really want to go, but these price rises and the uncertainty around when my price rise was happening and how much it will be and then along with a billing issue that ke...

robolots by Dialled in
  • 2 replies
  • 0 kudos

Forgot Memorable word.

Need to reset my Memorable word asap as I’m trying to contact Customer Service to help with an issue and I can’t get further without the Word, I used the Connect App to pause a connection of which I can’t resume you see and reset the Hub to no avail,...

MrK3ra by Joining in
  • 2 replies
  • 0 kudos

Resolved! Price increase of over 25%!

I’m on the very basic package and received a letter that stated they were increasing my payments to over 25%. I called and spoke to the call centre and was told that they will review it and to bring the price down I should add “Homework” I was happy ...

VAT Invoice

Good morning, I have been trying (unsuccessfully) for the past 4 weeks to get a VAT invoice. I've been receiving these for years and then on Dec 22, they stopped.My husband has phoned customer service 4 times and in each instance, they keep sending E...

Resolved! Amended Contract Price Confirmation

Like most I have received a letter saying my bill is going up by £15 per month. Slightly frustrating as I only took out my last contract in November. Anyway, today I spoke to offshore retentions who said they can waive the increase for the remainder ...

mingsy by Up to speed
  • 3 replies
  • 0 kudos

Business to residential

I have contacted several members of the live chat on the business and residential side to help me change my new address to residential, to no avail.I have read on the forums people have been able to change via this method.All I would like is to chang...

Resolved! Need to speak to customer care.

I have recently been connected to Virgin Fibre for Broadband and TV. On 21st December last year and just before fibre was run up our road I had a knock at my door by someone from Virgin offering various packages. I told I’d received a call from the V...

Lobbo by Joining in
  • 4 replies
  • 0 kudos