Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUpgrades not showing Hi, My contract is expiring soon and I want to see what any upgrades would cost. Whenever I click on see your upgrades, I always see a message saying, if I want to upgrade or add TV to my broadband...Locked out of O2 ID accounts Hello, I have a handful of different virginmedia emails which I use for different purposes. Personal, business etc. Due to the O2 migration I recently had to create a virginmedia O2 ID account for ...Phone call charge Good morning, Just had my bill come through and there is a call charge of £6 for a call i made to my doctor, I have called my doctors many times and never had a call charge befor, why all of a sudd...Stuck in a login auth loop I have exactly the same problem. Both on pc desktop and vm app. I've tried wifi and mobile data. Ive tried clearing cache. Ive tried incognito mode, I've tried different browser. Just stuck in co...Cancellation fees So I'm having to move back to my mothers house, due to unforeseen circumstances. Anyway, I can not take my services with me as my mom already has Virgin at the house and obviously can not have 2 supp...Moving home to listed building - can I cancel? Me and my partner are (hopefully!) completing the purchase of a Grade II Listed Building soon. When we were shown around we noticed there was no broadband box for virgin inside, although according to...Secondary email ongoing problems We have two email accounts associated with Virgin media Account, one for my husband, and one for me. Upon the merger with O2 we each set up individual Gmail accounts, as a back up as advised. I hav...area reference number to link accounts Does anyone have the area reference number for NP443AQ? thus allowing me to link my VM and 02 account as I don’t have the details, thanks carnt upgrade wrong email ive registered while ago now had no issue but when i try to upgrade contract runs out soon it sends confirmation to mispelled email One touch switch failure, left paying for 2 providers Virgin and Sky I am posting here to share my experience and to see whether others are facing the same issue with the One Touch Switch process. On 15 December 2025, I contacted Virgin Media to cancel my services...
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