Managing Your Account - Cable - Page 349

Returns

I've got a similar problem - dropped off using the instructions in the box on the 16th, but latest update on the tracking is "Being returned to Virgin Media" dated the 21st. It shouldn't take eight days to return it, so it looks like something's gone...

being billed more then agreed on every month

Hi, been with virgin for over 10 years and used to be a happy customer, but that is a history. We agreed a deal of £32 a month for a package, then last April they decided to increase £9 to £41 even before our contract finished (my contract is due to ...

Resolved! Ordered wrong product

Hello,I recently (28th Nov) signed up to Volt Gig1 Fibre Broadband on a 24-month contract but I have since realised I made a mistake. My mobile is not with O2 it's with EE so need to change the package to Gig1 Fibre Broadband instead.Do I need to pho...

Home Movers Issues

Hi - apologies if not posted in the right area, wasnt sure.Moving home and advised Virgin of the same - Virgin is not available in my new area so required to send in proof of new address. Received an email from home movers team and asked to reply wi...

Payment Issue - amount mismatch

I've been in touch with Virgin many times over the last month trying to fix a contract expiry / discount mismatch. Last month I spoke to a member of customer retention (3rd attempt of getting fixed after unfulfilled agreements) who offered to have th...

how can take offer for renewal? nothing email update

my boardband 28 nov, i the last pay, when i will get the renewal offer?

Resolved! Change Contact Phone Number

Is posting on the forum the ony way to change account contact details? I need to update my phone number and find it crazy that it can't be done via the app or website.

Resolved! When to cancel and not incur fee or go beyond contract period

Hi,I have an 18 month contract that ends on 14 January 2024, then the price will double. I want to cancel this package with the due amount of notice so that it doesn't tick over to the new price. However the site says if I cancel before 13th January ...

Landline keeps cutting off after 15 minutes!

Ever since I was 'upgraded' to plugging my landline into the Hub, it keeps doing weird things...A. When the number dialled asks me to press the appropriate number to be transferred to the right department- the phone doesn't register this procedure!....

No confirmation of cancellation

After a lot of messing around I decided to cancel my upcoming contract before installation, and so i spent hours on the phone and after multiple hangups by customer service and the pre-installation and delivery team, somebody finally said they would ...

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