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Forum Posts

Renewed contract - still on ancient hub (sh2)

Hi, Not sure if this is the right place for this, but I’ve seen others have some luck in getting a newer hub via these forums.I renewed my contract with VM last year and was told I wasn’t entitled to any new hardware - despite the fact that I’ve had ...

hocto8 by Joining in
  • 241 Views
  • 3 replies
  • 0 kudos

Cancelling my cancellation

I cancelled with VM and then changed my mind less than an hour later.  When. I called VM, they said they couldn’t cancel the cancellation.  What sort of customer service is this?  I have been with VM since the blueyonder days, and the customer servic...

ykknxput by Tuning in
  • 2084 Views
  • 12 replies
  • 0 kudos

Resolved! Unable to register for My Virgin Media Account

HiI signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Con...

RuthieV by Tuning in
  • 23402 Views
  • 274 replies
  • 1 kudos

Resolved! Renewal offer letter not honoured

Has anyone had a contract renewal letter offering a new bundle which VM will not honour when contacting them by phone. I’ve sent copies of the letter via text and email and still no luck. Chat is hopeless. 18 months ago when I started this contract I...

VAT Invoices

Why are you not showing the VAT part of our invoices. Can you email a copy of all previous invoices with a breakdown of VAT and your VAT number displayed. This seems to be a common query and you should be doing it without us having to spend 30 minute...

Resolved! Renewal offer not honoured, online offer

Hi,My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27.An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33.  I queried ov...

DJ1UK by On our wavelength
  • 566 Views
  • 4 replies
  • 0 kudos

Getting Charged Double

We cancelled our Virgin Media last month before our next bill was due (Feb 19th 2024), and today we were told that we now owe your company £147, which is double the fee. Apparently, Virgin is trying to get us to pay for a bill dated for Jan 19th even...

IreneAC by Joining in
  • 306 Views
  • 1 replies
  • 0 kudos

Contract price changed

I agreed new contract with new installation on 31/1 for £26.99.   I am being charged £38.99.   25 hours of chat and phone calls and complaint later, I can;t get it changed. How can i fix this?!   That's fraud. 

kevhol by Joining in
  • 348 Views
  • 1 replies
  • 0 kudos
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