Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsBill summary is misleading I admit that the first part of the current issue is my mistake - I saw my last renewal date was May 2024 and I thought this meant that with the 24 month contracts, I had to renew by May 2026 to avoi...new contracts Hi y'all , i have returned to VM and attempted to take on a deal and accepted the contract 8 days ago , emails received for the order docs and contract came later explaining the first bill etc ....pods not working received a new router now my 2 pods dont work , i have tried unplugging them both but still not connecting , anyone know how to fix this ? thank you returned old hub but still receiving emails to return hub? I returned my old hub to the o2 store on 12th December and have a receipt to prove it. Virgin Media are now messaging me on 22nd December to return a hub that i have already returned or i will be cha...I can't update my Brodband settings I've recently joined VM and have installed the management app on my phone but when I try to update the Broadband settings I get 'Oops something went wrong at our end' message continually. The same ...Hacked Netflix account Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long ...SolvedAre Virgin abandoning Landlines? For a variety of historical reasons, I need a landline. I am an out-of-contract Virgin customer who has often complained about the quality of my landline but, despite engineer visits, moving me t...Reissuing an expired cheque Hi, I have just found an expired cheque, dated 12/2021, which has not been cashed. How do I go about getting this cheque reissued. I am no longer a Virgin Media customer. Many thanks. Link accounts Ive moved home and taken my broadband with me which has been connected It asks me to link new account with old one which I've tried to do but always get an error Ive done chat help twice and told...Can't access account setting and manage payments My broadband service started in early November, and everything has been working fine except I can’t access account settings. The page won’t load and shows: “Oops, looks like something's gone wrong on...
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