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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Changing name on the account

At a loss with what to do. In May 2021 I called through to Virgin Media, requesting the account owner is transferred from my ex to myself, at the same time this happened, I asked to be moved onto a higher speed service. Flash forward to Sep-2021, i r...

Resolved! virgin mini box install

Hi had the 1gig Volt package this week. Installed by myself, no engineer, as I though i'd install myself.No problems other than i need to arrange an engineer to install my Mini Box in the upstairs bedroom?there is already a white virgin b...

Resolved! Late Payment Fee £7.50

I'm a bit vexed about this because I changed my direct debit details at Virgin Media on the 1st November and my bill due date wasn't until 16th November.All my other direct debits had been updated (Council Tax, Mortgage, Energy bill) except Virgin Me...

Charged twice

I've changed my direct debit details last month, and before doing so I've made a manual payment for the current bill. The problem, is that they've charged me again today at the usual date via direct debit, so I've ended up paying twice.Any idea how I...

Hala1 by Joining in
  • 2 replies
  • 0 kudos

18months with no access

So I’ve been with VM for 18 months and have had no emails or any access to my online account, ever, despite contacting every dept conceivable all of whom have been inept at getting this sorted. When I signed up, whoever registered me used an email ad...

Moving home -getting billed

Anyone had anything similar ? I told virgin that I was being evicted from my home in advance . That I wouldn’t need their service after 31st of October. They are sending me a large bill ! I always paid every month on time. who can I contact who can a...

fi5fi by Tuning in
  • 7 replies
  • 0 kudos

Complaint escalation

Do you know a reasonable way to escalate a complaint with Virgin Media?VM insists that I have a 18 month contract and asking for evidence for a rolling one month contract. I've sent them three times so far their contract stating 'Minimum contract len...

Giorgosa by Joining in
  • 5 replies
  • 0 kudos

Still unable to activate Netflix

I have called VM to report it and also posted a message but still no contact or attempt to sort this. Netflix is a promised part of my package so I have cancelled my subscription (why pay twice) but VM are not giving me the service. I have therefore ...

Cgull153 by Joining in
  • 11 replies
  • 0 kudos

Amazon voucher

When I signed up I used the link to recieve £100 amazon voucher 120 days after I signed up.This has surpassed and I have been emailing broadband choices numerous times but cannot get a response.Could you advise what I need to do Bought in may install...

Can't register for myvirginmedia

I am having the same issue, have been trying to create account for months and keeping getting an error. Have even called up for help but still no progress. Please could someone assist?     [MOD EDIT: Post split to create own thread]