I have just renewed my Virgin Media contract for a further 18 months. The best (i.e. cheapest) deal available meant having to take out a separate contract with 02 for a 250GB SIM card. We don't actually need this, but I was told we don't have to use ...
Hi wondering if anyone could help.I’m struggling to reset my password for my virgin media account. It keeps saying it contains my username, although it doesn’t. Seems like it’s be a problem for years. Absolutely crazy.any tips? No access to account a...
Hi im trying to cancel my broadband as ive not been giving a contract and i never agreed on anything, ive tried to access web chat but im unable to any help please [MOD EDIT: Subject title changed for clarity]
Hi there.I need help sorting this situation out because in my original complaint C-1508231169 it was apparently resolved. I am beyond angry that today I find out that to leave Virgin from my apparent rolling contract its going to be 500 plus pounds t...
I signed up to a black friday deal in november and got an email with a contract summary sheet etc. It didn't say I had to do anything or confirm anything. I assumed that was it, I would change over.A week or two later I get an email saying I still ha...
Hello. I see that this is a common issue and some others have had resolution through this forum so giving it a try. I have already spent over 2 hours on phone last week trying to resolve this. At the end of those calls I was told it was resolved but ...
Yesterday I called to see if I could get a better deal but got nowhere so decided to cancel. I was told 30 days notice and that services would be disconnected on the 14th Feb. Woke this morning to find no broadband, TV or landline service. I've c...
I've seen many a thread on here about the same thing and frankly I'm disgusted by virgins customer service. The only thing is when you have no issues the speed of the service and reliability is second to none. However I have 2 credit items that are...
Hi,I am very frustrated with the situation with my VM service and I am posting here as I can see no progress despite multiple calls. The situation is as below:- I get very poor wifi coverage on our 1st floor and having called the customer services wh...
Hi. On Tuesday 26th December, I signed up to Virgin Media for TV and Broadband by a Virgin Media door salesman named Yasser Shabbir. The deal I asked for was to have the 190+ channel package with Asian Mela and Netflix included and 350MB Broadband (...
