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Forum Posts

Moved home and can’t access new account

HiI moved house just over and a month ago and despite 10 calls to Virgin Media I am still unable to access my new account. When I login with my email it gives me the old account which has been closed. If I use a different email to register for the ne...

Dave2058 by Joining in
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  • 1 replies
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Resolved! New Contract

I would  like to thank Avin from the retentions team for his help in finding me a great  deal on my new contract. Could one of the moderators please  pass this on as I can't find any other way to  thank him.

Netflix subscription and want to payment

  Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...

sky sports email offer still not activated

i had an email offering all sd sky sports channels for£15.75 a month for 18 months which i accepted on 05/03. Initial email said it would take up to 5 days to action. im still waiting and have now contacted thinking of leaving three times now as also...

rigsby68 by Joining in
  • 328 Views
  • 2 replies
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Changing my package?

Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...

Ewan1 by On our wavelength
  • 390 Views
  • 4 replies
  • 0 kudos

Resolved! Contract renewal

I have been on the category for renew my package but it it won't work it just takes me to price increase etc. How do I renew my contract online?

Lied to by door sales representative

When a sales representative came to our house he told us we are eligible for the essentials package as we are on UC. He told us he would sign us up and all we needed to do was contact him when everything was installed to have this sorted out on the b...

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