Managing Your Account - Cable - Page 309

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

wrong email

I registered for myvirginmedia with wrong email address - so obviously cannot verify the linkcan't see how to change it

Moved from trial to paid broadband unable to access new online account.

HelloI am having issues registering for an online account. I was on a trial which was due to end on the 31/10/23 Virgin ended it early without letting me know. I contacted and signed up for a package, I received no contract and no correspondence at a...

Red Light on Hub

Sorry to piggyback, but I’ve been having the same issue today. Constant red light on the hub. Internet went down for a while, but seems to be working again - but the red light is still on. The hub is not hot to the touch.

Suggestion: Separate PINs for age restricted content control and payments

I would like to see the ability to setup & use different "parental control" PINs for accessing age restricted content and and for making payments.This would allow you to share your age restricted content control PIN with, for example, your adult chi...

Forced to change email login from Blueyonder, plus new hub and Tivo?

Hi,I wanted to update some settings in my account this evening and before I could do that the VM web site asked me to change my login email address from my years old blueyonder.co.uk address to a third-party email address. Did I miss the memo? Are VM...

Can’t register new account for My Virgin Media because of old closed one

Cannot access my virgin media account or open a new one as you have kept my old one from a previous address so impossible to open a new one. Have tried with different email addresses no luck just end up in my closed account from previous address.

JBL Xtreme 3

Hi,I joined virgin media volt2 package in September and still haven't received my JBL Xtreme 3 speaker. I received an email saying it had been dispatched and would take up to 72 hours to arrive and I still have had anything through the post, No track...

Resolved! Contract

I am having the same problem as others have posted on here. When I log in to my account I'm getting a message that it is time to renew my contract, my contract runs until November 24, I have discounts that run until my contract ends.Can somebody plea...

Cheque refund not received....3 times

After cancelling my contract in May 2023 within the cooling off period, i was still billed. I was advised that i would receive a cheque refund of £40.55, I received £3.55. I have discussed this 3 times via whatsapp and been promised a cheque in the p...

Contract end

So my contract is up next month broadband/basic tv/phone/ o2 sim. I have been trying to negotiate a new deal but seem to be getting nowhere! I received a email saying same deal for £34/month minus o2 sim, so not the same deal.I don’t need tv as have ...

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