Managing Your Account - Cable - Page 307

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Financial help, please help me

Hey, I’m in desperate help! I’m getting no where calling customers service.I’m a young mum of 3 and atm I don’t have a lot of money coming in and I’ve missed my payment last month. I got a message to say my service was going to get suspended so I ca...

Overcharged on upgrade

HiI’ve renewed my contract with a new price but same features. Got an email to say my next bill would be £112 to take into account changes. Received £178 bill today. I am struggling to find anyone I can actually talk to about this - the phone just ...

contract renew query

I want to speak to a real person about whether I renew my contract or not

Can't speak to a person

SpoilerI have spent 2 hours trying to speak to a person at virgin media, I've called their number multiple times but all you have are automated answers then at the end it basically says goodbye and hangs up. This is beyond a joke, I don't want to spe...

First bill

Hi, I have joined a plan which is £30.5 monthly payment for 18 months with £80 bill credit. I got a bill recently. It stated our first 2 month (Sep & Oct) payment is £30.5 x 2 = £61. With £80 bill credit, my account now has £19 credit. But from the o...

Resolved! Refused compensation for total loss of service

Hello, hoping I can get some help on here as not getting anywhere with customer services on the phone.On 25th July our broadband stopped working, and was continuously not working until 14th August when it was fixed. As soon as I noticed the fault, I ...

Recently started a new package with VMo2

After getting the broadband up & running some days ago, logged into my account. under sign in details is an email address which has nothing to do with me & was not entered by me. Consequently I can't dump it. This is a serious security risk.It ends w...

Resolved! Direct debit not gone out

Hi,My direct debit is set to go out on the 17th of the month, but today 17th October the direct debit hasn't gone out yet. Its usually first thing.I tried to look on my online account, but it said there was an issue on the page.I just want to check...

Unhappy customer

I joined virgin media on 1 August after 16 years as a loyal sky customer however their prices increased led to me looking at an 18 month contract else where . Being such a reputable company I didn’t expect to have any issues. However I seem to have ...

Re: Direct Debit

Hi John, I am having the same issue. Direct Debit should have been taken on 23 October. Still nothing has been taken from my account. No changes to my bank details and have more than enough funds in account. Bank confirm no issues their side. Presume...

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