After browsing upgrade options on your website I have now received an email with 2 "pre-contract" documents.I have not asked you to change my package or start a new contract. Why am I receiving these documents?There seems to be nothing on your websit...
Hi,Does anyone have a contact number/email for a team that can deal with a credit for a total loss of service?I have been trying to get this applied since January. I have tried WhatsApp many times and spent several hours on the phone. The level of ...
Hi everyone,I'm reaching out to the community for some advice and support on an ongoing issue I've been facing with my Virgin Media internet service. Since November 20, 2023, I've recorded 83 disconnections, leading to over 21 hours of downtime. It's...
Is there some way we can get in touch with someone to pass on high praise for a member of staff that has gone above and beyond to help with a query that hasn't been a quick fix yet still persisted to ensure we were looked after? Thanks in advance
I just did an upgrade and got netflix included I went to chanel 204 and registered and realised after the email used on signup was wrong, anyone know how to get this changed?Thanks!
Hello,On Saturday I upgraded my virgin media to a new contract with Gig1 Fibre Broadband which I already have and tv, I received the confirmation by email. I ordered this through the app on my phone.It has been 6 days now and I have not had any updat...
My Grandfathers virgin mail account got hacked and someone added an auto-forwarding for phishing practices. I went through the process of removing the auto forwarding and resetting the password (but that was drama in itself). As his virginmail email ...
I'm hoping someone can help me. I have forgotten my memorable word and have tried to change it on the Virgin website, but it keeps trying to send a verification code to my primary email address, which is no longer in use and has not been for some ti...
Hi, my current contract 18 months £30pm for M350 about to end and so a couple weeks ago I came onto the app and chose a renew option that is 18 months £36pm which I thought was a good deal considering I was about to move to £57pm to keep M350. But th...
I have been a loyal Virgin Media customer for both TV and broadband services since 2019. In December 2023, I made the difficult decision to discontinue my services. I formally communicated this decision through an official letter, acknowledging my wi...
