I have today spent 3 hours trying to leave Virgin. On one occasion a 'bot' thought I was looking for technical help and kept me in a loop of irrelevant questions. On two more occasions - when I had got to the very final stage of the process - I was...
What with one thing and another, I've been unable to sort out properly reviewing my VM contract (we're paying far too much, but that has been the least of our worries). Anyway, today I went to the "Change My Package" page offering me a contract appro...
I have tried many times over a long period of time to register for an online account. I always get the same message about having to verify my email address. However, I never received a mail and do not receive mails when I trigger a new one. I have go...
I sent a letter in December 2023 to cancel my virgin media contract.Not heard nothing then received a bill bolling period 20th January On the bill it says sorry to see you go.And something about returning the kitMy land line was disconnected about 3 ...
I’ve recently come to the end of my contract with yourselves, after negotiating a new contract, they have miss spelt my email and so I haven't received this. I logged onto my virgin media and this contract is ‘pending’ can you please rectify this.
Hi there,I cancelled my broadband contract on time before the end date of the contract period on the 8th of December. I received the disconnection confirmation email and my last bill for £0.00, until here all was good. Now in January, I have just rec...
Can this Company get anything right ?I ordered a new remote and power lead last week , agreed to pay £9.99 was told delivery in 3-5 days.Today I receive an envelope with a co-oxial cable !!Back onto Whatsapp and they admit to the error. Then had a ve...
We want to cancel the installation and after being on the phone for 1 hour and being cut of 3 times, we were told it had been cancelled and confirmation email will follow. no email has arrived, so is it cancelled or do i have to spend all day on the ...
Hi, Could a member of the forum staff PM me please? I would like information re: the topic of this post. Many thanks
So was offered a new price renewal in July last year at the end of my contract. Thought it was perfect, £56, less than what I'm paying now and no change to service...accepted straight away and received an email confirming this was done amd would star...
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