Managing Your Account - Cable

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Virgin Media O2 ID Queries
Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
ModTeam
4 months ago Place Managing Your Account - Cable
account
Broadband
2.6KViews
2likes
0Comments

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Can't create new account because of old one
I'm trying to sign into the MyVirginMedia app on my phone to manage, but it is still associated with my old package that I cancelled over a month ago. is there any way to delete the old account or ch...
oli_tatty
27 minutes ago Place Managing Your Account - Cable
account
33Views
0likes
3Comments
My VM about is linked to a now defunct e-mail address
I have just set up a VM/O2 ID but when I tried to link to my existing VM Account I found that it was linked to a now defunct e-mail address. I can't link to it and I can't change it. Does anyone kno...
NeilB4
28 minutes ago Place Managing Your Account - Cable
account
address
backup
ID
10Views
0likes
1Comment
Can not log into VM/O2 account
For nearly two months (since 26th August) my 81 year old mother's VirginMedia/O2 account has been locked following fraudulent activity on her O2 mobile (cloning, we suspect). While the O2 mobile par...
Elemdee
30 minutes ago Place Managing Your Account - Cable
account
Help
114Views
0likes
6Comments
Worst Customer Service
I have been trying to sort out my account for over 3 months and have never had such a debacle. Had 2 different contracts, spoke to numerous employees and still can’t resolve basics. Thought I h...
Jimmac16
2 hours ago Place Managing Your Account - Cable
bill
cancellation
complaint
Help
renewal
17Views
0likes
1Comment
My 79 year old dad with Alzheimers charged £75 per month out of contract for nearly ELEVEN years!
On digging through some of my dad's affairs last week I was surprised on finding out he was paying £75 per month to Virgin and realising he didn't even have broadband or a landline dug a bit deeper. ...
Kevin000
3 hours ago Place Managing Your Account - Cable
48Views
0likes
2Comments
Refusing to honour promo speed Boost & Price
I’m at my wits’ end and feel like giving up on Customer Services, so I’m hoping for some advice. At the start of October, I renewed my contract through the Web Portal. The offer seemed reasonable — ...
samchayward
5 hours ago Place Managing Your Account - Cable
116Views
0likes
6Comments
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was poss...
Tonystulberg1
5 hours ago Place Managing Your Account - Cable
account
email
hacked
Help
Netflx
92Views
0likes
4Comments
Unable to link VM account
Hi, Clearly this new hybrid 02/VM login portal is broken. Keeps saying that it can't find my VM account despite 100% correct account number, area number and last name. How to solve this? I don't ...
billettg
6 hours ago Place Managing Your Account - Cable
65Views
0likes
6Comments
Incorrect email and inability to rectify
I need to speak to a human being but am not being given the opportunity. I recently signed up, but in the text message I received it looks like my email address had been taken down incorrectly by the...
billywiddowson
6 hours ago Place Managing Your Account - Cable
36Views
0likes
2Comments
TV package channels
Has just happened to us didn’t even know there were these channels on the tv charged £70 plus have spoken to a virgin employee who was adamant I had chosen this on the phone now waiting for a manager...
Ian955
8 hours ago Place Managing Your Account - Cable
44Views
0likes
3Comments

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