Managing Your Account - Cable - Page 286

Unauthorised Netflix Debits to my Virgin Account

I have been trying to resolve this problem since April 2023 with no success. The debits keep occurring, even though I have no subscription to Netflix in any way whatsoever. I have contacted Netflix twice & they confirm that I am not in their system &...

Sent my router back but keep getting emails saying you haven’t received it

Hi there since upgrading to hub 5 I have sent my old hub 3 back on the 29/12/23 and have the receipt and tracking number to prove it, yet I keep receiving emails saying you’re awaiting the return. If a virgin media member could contact me to resolve ...

What's happening at VM? Broken systems, incorrect bills

Is something going on? I've had a two bills issued that have been wildly miscalculated. I've had to call VM twice about these to avoid being overcharged, both times the advisors have reported problems with their systems. I then logged a complaint and...

Cannot login to account, keep getting error code FSB50

Hi,Every time I try to login in to my Virgin Media account, get as far as inputting my email and then I get an error message. I don't even get to the password page it just gives me an error.I have tried a new browser, clearing cache and cookies, and...

Credit Blacklisted by VM

Hi, here is my saga with VM:I called customer services on 01/08/22 to give my 30 days notice to end the contract.After explaining my reasons, rep said he would put me through to the "cancellation department". Needless to say, the 25 minutes and 14 se...

30 days notice

We have been a happy and loyal customer with Virgin Media for over 20 years, we have given our 30 days notice period and was given a date of termination which was February 7th. My mother has bad medical conditions/mental health so per below is not h...

Locked out of account!

I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a ...

Account cancelled still being billed

I cancelled my account with VM on the 18th of September and I was told it would be disconnected on the 18th of October, so that is fine with me.I have a new ISP which was installed on the 28th of September and I was also having my phone number ported...

Why have you sent me contracts documents ?!

I was browsing the VirginMedia website and did not click on acceptance of any changes but have been sent contract documents by VirginMedia! Why? The contract documents email does not even let you reply to the email! For the avoidance of doubt VirginM...

New bill raised with two months package price after cancellation

I requested cancellation of my VM services in November giving 30 days notice to disconnect on 24th December 2023 at the end of my contract. I received the email confirming they are "sorry to see me go" so I know the disconnection was processed, and I...

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