Hello,I tried to access my account recently and system does not recognise already used, stored password. No matter what new password I try to use, all within the guidelines, it always does say it is invalid. I have been with Virgin for more than a de...
Hello.I haven't received my account number or a email from the delivery company about delivery time. My order is supposed to be due today. Could someone help me please?
Hi sorry to jump on this post. I am also being chased by this company for a debt I am unaware of, of £36. Nothing on my credit file to suggest I owe anything, or in arrears. I also attempted to pay this company via Google pay (which is an option) i...
I was sent a renewal post telling me that my contract for just broadband only was coming to end in February 2024 and that my new renewal was going to be double my original cost of my current package to a cost of £57.00i checked online and a package o...
I find it really unacceptable that VM increased the price by around 9% of the “non-discounted price”. I’m keen to go elsewhere but was wondering if were allowed to cancel fee-free due to this increase or not? I believe we could in the past. Thanks
I renewed my contract with Virgin on 28th December, my contract renewal date and since then appear to have been billed incorrectly for amounts which was not agreed at renewal. This seems to be on-going now as each month after renewal, I keep getting ...
I gave my 30 days notice and my services are set to go off 10 August. Can you explain why I have been told that I need to pay a full months bill of £86 on the 13th Aug (usual DD date) for billing period of (8th August-7th September). You expect me to...
Hello, My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a start date mentioned anywhere. When I log in to look at my ...
We were a customer with VM for over 6 years until last September when we sold our flat. I thought all bills had been settled so cancelled our direct debit, but it turns out there was still a final outstanding bill. This has now impacted my credit fil...
I changed my package to broadband and phone only. But virgin se t out a TV package that I do not want. How do I go about sending the tv package back.
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