Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I signed up for an 18 months contract (M200) on 28th May 2022, ending on 29th November 2023. On 29th October I called VM and gave a 30 days notice to end this contract. After a week or so received a call from retention, he offered me 500 mbps for £2...
Why do Virgin keep pestering me by text and Email for equipment I have returned. I have the Yodel receipt. Its a pain in the arse.
My disconnection is due on Wednesday. I received an email from Virgin a couple of weeks ago asking for their hub back but I haven't received an empty box to return it in. Do I need to request this from someone at Virgin?
My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:-...
So I signed up sometime ago for fibre with Virgin almost 2 years ago now. At the time of the deal I was sent a SIM, I told Virgin that I did not want it and would not use it. I binned it and thought no more. Last week I received a warning letter from...
Hi I've purchased a new upgraded wifi contract for my Virgin Media home broadband last week...and I have received just the pre-contract details only.I'm still awaiting for my final confirmation to be confirmed.I kindly request help l from your team t...
I agreed to a new contract in September, however they never updated it on my VM account online and they’re still charging me £39 instead of £35. I contacted their customer service who said that they will update it, add the overpayment as credit to my...
I took out an 18 month contract starting 26 Oct 23 with a monthly charge of £76 and change.Latest bill (16 Nov - 16 Dec) is still at my old charge of £81 and change.Surely some mistake?!Servs
Hi - I need a replacement brown cover for the cabling outside of my house.
Hi VM team Virgin media are coming to Crewe. Zzoomm has made their service available to a lot of homes but went bust before coming to my street.Eagerly waiting on any news as our inter is so poor. There were vans installing cables acrothe main road a...
