Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Renewed my contract in November. Online chat gave me a price and pre-contract. On phone they changed the price assuring me the difference would be as a "managers credit" as there was a problem with the renewal online people were proposing. I have bot...
Hi,I was hoping I could obtain some advice from the wider community.I am trying to cancel a contract which was mis-sold on the 5th January - today is the last today of the 14 day cooling off period. I called the Customer Service number only to come u...
I've got netflix included for 18 months with my package but its now saying subscription paused add new payment method (14months left on my deal) I've rung up virgin but they say they cant do anything. Has anyone had this issue?
Hello all,So my curent m500 + 5gb sim is coming to an end at the end of Jan, was pauing £44 and VM have emailed me stating my discount will end and the price will rise to £77. I will most definately have to cancel as I cannot afford that,and really a...
Hi,Ive just moved house and move my VM broadband with me. I have been given a new account number, however my old account is still linked to my email, so I’m not able to register/access my new account.
I have just ordered Virgin Broadband but have managed to put wrong address and ordered it to my neighbours address! I have no account number and can’t seem to remedy this. Any ideas on how to fix it?
Hi there,Can someone from Virgin please advise on how I arrange for my external brown box to be repaired / replaced please? The cover has broken away so cannot be reattached. Photo attached. Thanks in advance. Phill
Been waiting for 10 months and still the moderators haven’t a clue that the problem still exists. They will raise it tickets , state it looks good from their end , wait at least five working days to try again, insult your intelligence by suggesting t...
We left Virgin when we moved home in July as the service is not available in our new post code. I have received two refund cheques but cannot pay them in at the bank as they are in my married name. I have tried emailing the home moving team and have ...
I have forgotten my memorable word to chat on phone can i have this changed ASAP ? please
