Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:-...
So I signed up sometime ago for fibre with Virgin almost 2 years ago now. At the time of the deal I was sent a SIM, I told Virgin that I did not want it and would not use it. I binned it and thought no more. Last week I received a warning letter from...
Hi I've purchased a new upgraded wifi contract for my Virgin Media home broadband last week...and I have received just the pre-contract details only.I'm still awaiting for my final confirmation to be confirmed.I kindly request help l from your team t...
I agreed to a new contract in September, however they never updated it on my VM account online and they’re still charging me £39 instead of £35. I contacted their customer service who said that they will update it, add the overpayment as credit to my...
I took out an 18 month contract starting 26 Oct 23 with a monthly charge of £76 and change.Latest bill (16 Nov - 16 Dec) is still at my old charge of £81 and change.Surely some mistake?!Servs
Hi - I need a replacement brown cover for the cabling outside of my house.
Hi VM team Virgin media are coming to Crewe. Zzoomm has made their service available to a lot of homes but went bust before coming to my street.Eagerly waiting on any news as our inter is so poor. There were vans installing cables acrothe main road a...
I would give no starts but I guess I can't do that. I took out a package with Virgin when they were offering a free 43" smart tv. They confimed on more than 2 calls that I would have the TV but that it was currently out of stock . They have now refus...
I have recently terminated my services with Virgin Media and am owed a refund of £50.12 according to the bill dated 28th September 2023.Could you please arrange for the refund to be reimbursed ASAP?
Hello, I had an email last week from Virgin saying that they had forgot to charge me for Netflix (after over a year of no issues despite weeks of not working to start with), now Netflix has locked me out. How can I reactivate my Netflix without payin...
