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Forum Posts

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Renegotiated contract

I phoned yesterday as my contract was up within 30 days. I got through and was quoted £193, yes, that's correct Since i was a loyal customer, she got it down to £173 I simply said no way. She put me through to retentions and the guy i spoke to basi...

Direct Debit change functionality not working

Does anyone know when the Direct Debit change functionality will be fixed.  I have ben trying for 2 months to change the bank my DD comes out of without success.Tried different browsers, but keep getting an "Oops" message when it tries to direct me t...

Vinny53 by • Joining in
  • 337 Views
  • 8 replies
  • 0 kudos

Contract Renewal

I've been out of contract for a few months now, as the cost of renewing before the contract was going to increase substantially, and I wanted to look at other options. As such, I've been on a 30-day rolling contract at the original price. My contract...

Jon-J by • On our wavelength
  • 167 Views
  • 0 replies
  • 0 kudos

Renewed contract - still on ancient hub (sh2)

Hi, Not sure if this is the right place for this, but I’ve seen others have some luck in getting a newer hub via these forums.I renewed my contract with VM last year and was told I wasn’t entitled to any new hardware - despite the fact that I’ve had ...

hocto8 by • Joining in
  • 175 Views
  • 3 replies
  • 0 kudos

Cancelling my cancellation

I cancelled with VM and then changed my mind less than an hour later.  When. I called VM, they said they couldn’t cancel the cancellation.  What sort of customer service is this?  I have been with VM since the blueyonder days, and the customer servic...

ykknxput by • Tuning in
  • 1315 Views
  • 12 replies
  • 0 kudos

Resolved! Unable to register for My Virgin Media Account

HiI signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Con...

RuthieV by • Tuning in
  • 21450 Views
  • 274 replies
  • 1 kudos

Resolved! Renewal offer letter not honoured

Has anyone had a contract renewal letter offering a new bundle which VM will not honour when contacting them by phone. I’ve sent copies of the letter via text and email and still no luck. Chat is hopeless. 18 months ago when I started this contract I...

VAT Invoices

Why are you not showing the VAT part of our invoices. Can you email a copy of all previous invoices with a breakdown of VAT and your VAT number displayed. This seems to be a common query and you should be doing it without us having to spend 30 minute...

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