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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22299 Views
  • 38 replies
  • 7 kudos

Contacting VM - How?

I need to make a complaint about VM.  I downloaded the "Customer Complaints code of practice" which states: "By web form On our contact us page, you’ll see a link to our web form. Complete the form to let us know what went wrong and what we can do to...

Complaint about billing, how to

How do you actually speak to someone at VM?Web chat leads to a page with a reminder of the opening times, I was within the opening times.I've submitted 4 forms. Nothing confirmed or acknowledged.When I call, I end up with a text to my phone and it th...

Contract renewal

Hi contract ends 29/11/2023 after 18 months. Got an email to renew for special price thought I had signed up to new deal 15/11/2023. Looked at my account,it says payment due £157 ???  Any help would be appreciated. 

AmdMad by • Joining in
  • 278 Views
  • 3 replies
  • 0 kudos

Equipment Returns

Hi. Anyone had problems with Virgin asking for two routers to be returned when broadband cancelled. They are asking for a Netgear Super Hub as well as the Arris Hub 3. I have only ever had one router at a time from them and I’m certain I have returne...

Resolved! Am I missing something?

Long story short.... Main reason I want to jump in the river is that when I ring customer services I press the button I want, a recorded message gives me information and then says 'goodbye'. It took me 10 days and managing to get help by posting on T...

oldgoose by • Joining in
  • 382 Views
  • 7 replies
  • 0 kudos

Black Friday Deal problem

Hi, I ordered a Black Friday deal on 13th November 2023 and received an email to confirm. However, I have not heard anything since, my account shows no orders. Can anyone help? I have order reference if required?

Lee1974 by • Joining in
  • 1076 Views
  • 19 replies
  • 1 kudos

Resolved! Re: What channels are on Mega TV

Have just renewed my contract which wasn’t due to expire until January to make sure I gave vm plenty of notice.  Phoned 150 around 17.45 yesterday working on the premise that since majority of workers will be travelling home rather then phoning vm.  ...

thomas93 by • Tuning in
  • 4873 Views
  • 3 replies
  • 0 kudos

Resolved! No delivery date confirmation

I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date.  My selected date is the 26th August and I’ve heard nothingI’ve tried to check by registering for “my virgin media” but I get an e...

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