On the 28th April following an online conversation with virgin media I agreed to an additional ongoing credit until 27th September to make my bill the same as it was before the price rise.However, I just got the bill online and this additional rollin...
I am also being charged £4.99 for Netflix which I did not sign upto . Got £4.99 back for last month and a email to say Netflix was cancelled . But my latest bill says I signed up again to Netflix which I have not . Will be leaving virgin at the end o...
I'm moving house in a few months to an area that only has basic ADSL Broadband. I'm really going to miss the gigabit! How do I speak to Virgin about cancelling the account as they can't provide a service at the new address, I've checked online and it...
I’m a full time carer for someone with quite substantial needs. So when an issue with virgin arises I always wince a little at the prospect laying ahead of me. I am absolutely shocked at how bad things have gotten though! In the last three days I’ve ...
HelloEver since changing my package from a TV & broadband package to broadband & phone only, I’ve continuously been charged for a Netflix subscription via Virgin Media. I have never activated Netflix via Virgin, I don’t have a virgin TV box and I hav...
After a stint of bad service in December I contacted Virgin to cancel their services. I was past the 2 years and was on a rolling monthly plan. After being on the phone for close to an hour, I finally spoke to someone and told them. After speaking fo...
My overdue bill has restricted my account, therefore I wanted to let you know. This limitation prevents me from reaching a live representative when I dial 150 or the 0345 number; instead, I get an automated payment line. Who are you to avoid communic...
Does anyone know how to get through to customer services to resolve a billing issue? No way to speak to anyone through their phone service and their WhatsApp messaging bot has got a bug in it and can't respond to the menu selections.Last time I dealt...
I did the standard phone dance of threatening to cancel when my broadband package was up for renewal, and this time I got an offer of 1Gb for £30 per month instead. My Virgin bill comes to £24 monthly, and they also arranged for me to have an O2 SIM ...
Hello, I recontracted my Gig1 & Mega TV package over a month ago online and made sure I added TNT Sports as an add-on. The contract I received confirms that I selected it and therefore it would be included. However when the new contract came into eff...
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