Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I had signed up for the Volt 2 package in March and i am yet to get any information regarding my welcome gifts of a echo dot and blink doorbell. How can this be chased up?
Hi, I have a problem trying to change my memorable word. I keep getting error message although I think I meet the criteria
Damn I'm annoyed, back on the 18th Jan I changed my package to BB only as I didn't want to deal with the upcoming price changes.I had an email telling me about my new contract and everything. They did say it would take a month or so for my bill to c...
Hii’m trying to cancel an appointment set for Tomorrow on the app, however there is no option to reschedule or cancel as the fault is no longer.Any help with this matter would be appreciated as I wouldn’t want your engineer to make an unnecessary vis...
Hello, i just recieve my bills by post, i am trying to register my account on the virgin media app on my phone, when putting my details from my bills, my name , account num and area ref , it is not accepting my details, instead it is telling me that ...
Over an hour ago, I came to my computer to do one simple task. To amend an engineer appointment set for the end of this month. I followed all the instructions, downloaded the app to my smartphone, and searched the desktop of the app for any appointme...
Exactly the same for me I received my new bill 3 weeks ago and my package has increased by £15 per month from £56 to £71 per month from this month. I did not receive a letter or email from Virgin informing of the increase and allowing me the option t...
Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix. I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect. I cant set up my Netflix account with...
Hi I need copies of my VAT receipts from Jan 2023 onwards and will need them moving forward. How do i go about getting copies of these?
Hiya, hoping someone can help. Today I went on the virgin media app as my 18 month deal ends next month and planning to call and cancel before the inevitable price hike!!Whilst I was on the app I went through the ‘my offers’ section in ‘make changes ...
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