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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Cancelling engineer appointment on app

Hii’m trying to cancel an appointment set for Tomorrow on the app, however there is no option to reschedule or cancel as the fault is no longer.Any help with this matter would be appreciated as I wouldn’t want your engineer to make an unnecessary vis...

I need to amend an engineer appointment

Over an hour ago, I came to my computer to do one simple task. To amend an engineer appointment set for the end of this month. I followed all the instructions, downloaded the app to my smartphone, and searched the desktop of the app for any appointme...

nodecks by Tuning in
  • 1 replies
  • 0 kudos

Price increase notification

Exactly the same for me I received my new bill 3 weeks ago and my package has increased by £15 per month from £56 to £71 per month from this month. I did not receive a letter or email from Virgin informing of the increase and allowing me the option t...

wheas by Tuning in
  • 9 replies
  • 0 kudos

Incorrect email

Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix.  I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect.  I cant set up my Netflix account with...

Val99 by Joining in
  • 10 replies
  • 0 kudos