Managing Your Account - Cable - Page 223

Can I move my equipment myself

Looking to move my tv to the other side of my room can I move the equipment myself as it will need longer cables etc

Overcharging since January

I have been overcharged for my broadband since January 2024. I got a credit after calling the customer service line for 3 month and again they overcharged the amount they credited and more in following month. Now when I call the help line it connects...

Dad made mum homeless

So my mum has a contract with virgin my dad unfortunately is the tenant holder and 3 weeks ago he decided to make her homeless she is currently living between myself and my brothers house so can't transfer it over Please can you advise this is a hug...

Resolved! Contract is wrong, how can I contact someone?

This contract is wrong and I do don't accept it or agree to it.The contract start date is 28/6/24. The installation was promised for 25/6/24, then changed to 28/6/24, then changed again to 22/7/24. I still have no services. The amount stated on contr...

Leaving Virgin and facing retaliatory action

Recently found out Virgin has messed up with my Direct Debit and is now charging me a ridiculous late fee as well as next month's bill despite the fact I've already set up my leaving date on the phone. I'm leaving and I do not want to pay any more th...

Resolved! Contract renewal

Hi, can anyone advise when I’m likely to get an email regarding my contract ending? My contract has just entered its final month, and I would like to speak to someone about renewing, thanks

Reward not received

Hi, I've been waiting for my referral reward along with my son since 06/03/2024. I have emails from Virgin saying this will be an estimated 9 week wait. They again emailed on the 27/03/2024 to say they hadn't forgotten about it but I still have not r...

VM - switch to ebilling

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t wo...

Resolved! Ending Contract - bereavement

Hi, A family member who lived alone has recently passed away and has a TV & Broadband contract with Virgin Media, we now need to end this contract as soon as possible. Does anyone know the quickest and easiest way of doing this?

Unable to change account contact phone number

Hi,I've tried to change the phone number on my account details page to my mobile number but it keeps reverting back to my old landline number (which I no longer have). Can someone help?

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