Advice
Hi am new to Virgin am just wondering before or during the football season do Virgin do deals on the football thanks
Forum Posts
the document you sent us wasn't quite right
I have moved house and had to cancel my virgin broadband as there is no virgin available at my new address. I have been charged a termination fee which i was told i would get back once i provided proof of my new address using a document such as a ban...
Had a renewal email- some questions
Hi all,i have a loyalty bonus at the moment but got this email "It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew.You can browse, work, stream, and game just l...
Resolved! MSE £100 Bill Credit and Compensation for delayed installation
Hi,I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My installation date was due on 13th May 2024 but was delayed back to 28th May 2024 as they could not finish the pre-installation works...
Cancellation
Hello !I just have questions Can I cancel the contract within 14 days of the start of the contract without a cancellation charge?thank you
Leaving virgin but still receiving bills
I'm due to leave virgin media tomorrow june 2nd. I am still receiving bills for future usage that I won't be receiving. I fear this will mean my details will be passed to debt collectors and my credit score impacted for not paying a bill that I don't...
Cannot create My Virgin Media Account
When I try to create a My Virgin Media account, it asks for an account number and area reference, which it claims "can be found on your welcome email or latest bill", however these are on none of the emails I have received, and I cannot view my bill ...
Renewal offer and customer service.
Hello. My contract is recently up for renewal. I was paying £47 a month for m150, entertainment and TNT sports. My initial offer was £105. I rang up to speak to a very unhelpful employee. I was offered £87 initially. After explaining this is too expe...
Trying to cancel
Hi I have been virgin customer for 15 years. The last few months constant drop outs on my hub 4. Also my vm connect app suddenly stopped working I cannot get my WiFi pods working. I have logged many calls and after many hub resets later the fault app...
billing insane charges
Hi is it often Virgin sales lie twice and then stick a £300 charge on an account
