Hi, I cancelled my contract and I am leaving the UK in a few days for a few months, however I was told I had to wait 2 weeks to receive the return package to return the equipment i received.The equipment is still in its box all intact and I saw in th...
Hi i am using virgin media for 2 monthsnobody sent me any details of my account number over post, email etcjust you need direct debit details, strange
Hello, I am trying to reset/ recover my memorable word. I have followed the instructions on other posts, however, when I go to my account details as instructed there is no option to change my telephone security details. The only options on this page ...
I am no longer a customer of Virgin Media
I currently have 2 wifi pods, one is constantly flashing and making a buzzing sound which is very loud but my other problem is that one of the bedrooms gets zero wifi signal at all so i think i need a 3rd pod to actually put in that room. 2 of our ki...
I need to ensure that my account doesn't have my card details to prevent incorrect payments being taken. I did a quick payment and I didn't need to enter my bank card details as they were there already. I have previously removed them because Virgin m...
Hi, I'm expecting a refund from my final bill. It has been over a month now and I still haven't received the refund. Can someone look into this please?Thanks
Hi everyone, I am a student that is currently worrying about the cost of the early disconnection fees. To provide context, I applied for a 24 month contract that started in September 2023 as I was expecting to finish my final year and masters in thos...
If I was tasked with creating a comedy sketch on the most unbelievable experience of horrendous service imaginable- I doubt it would compare to the nightmare I’ve experienced in recent weeks. I found it virtually impossible to leave VM and ended up r...
Hi I have an outstanding balance from 6 years ago and I’d like to clear the balance as it is impacting my credit score. No one at virgin media is willing to help as I don’t have my account number etc. can someone please help me so I can clear the def...
