Hello,I contacted Virgin Media yesterday to understand why I was getting a “not eligible” message when trying to select the Sky Sports 18 months deal, despite not meeting any of the criteria for ruling me out which were specified in the promotional e...
I never expected to be in this situation in 2024 in a EU country. I am forced to be a Virgin customer, as the "campus" I am living in has Virgin as the only option to have broadband. Well, what to do? I signed for the lousy tv offer too. And after a ...
My brown box has been vandalised and has completely broken off and needs replacement. I have been unable to get through on the automated phone line to book a technician appointment. How do I do about getting an appointment? Thanks
Hi,I have been a loyal and satisfied customer of Virgin Media for almost a decade. In November 2023, due to personal circumstances, I moved to a short-term let with my family, knowing that by the end of March 202, we would be relocating abroad and so...
Why would anyone refer a friend when everyone I speak to says you never receive the reward. I recently moved into my new house and was referred by a friend. Neither my friend or myself have received a bonus, I’m beginning to think this is a scam. So ...
Hi,Anybody else with a similar experience that could advise?I renewed my contract on the 11th for, what I thought was a good deal, £61 a month including (I asked twice to check and took screenshots) volt 1gig, anytime chatter and line rental, streami...
Hello there just a quick question ive had a email pop up on my Virgin mail account about demanding bitcoin & that all my accounts have been compromised. Witch I've taken action on changing my passwords to everything. Im abit worried about it as I've ...
Hello.I have been on the network trial since November 2022 and it is due to finish on the 15th March.A sales agent called me yesterday to talk about continuing using Virgin Broadband but he was trying to charge me more than the advertised price on th...
Hi, could someone help with my area code? My postcode is BT71 4PF.
I have also had the exact same problem. They are beyond a joke. Never experienced such poor customer service by any company, ever. I too had to resort to cancelling the DD - funny how that one only took them a few weeks to notice and send an email ab...
