Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Hub 3

Am I right in think if I move from a V3 hub to a V5 one, I do not have to return the old V3 hub and power supply to VirginMedia, I just have to properly recycle it?

Homeless & need help!!!

HiDue to our landlord selling up my family have been evicted and been put into temporary accommodation. The wait for housing is well, how long is a piece of string! So we are not using or going to use anytime soon our broadband. I have been on hold o...

pinkkppl by Joining in
  • 1 replies
  • 0 kudos

Bigger Bundle - Maxit TV removed?

Hi there, I was trying to take advantage of the offer included in the picture but for some reason they won't let me access it? There was no date as to when this offer expired and they have now changed Maxit TV to Mega TV which means TNT sports has be...

Maxit Virgin.png
OkoJ by Joining in
  • 4 replies
  • 0 kudos


Why is it we can’t talk to any body at Virgin . I have been charged for Netflix but I already paid this privately and it’s cheaper than Virgin. I want them to take this off my account.!

Resolved! Hopless customer contact arrangements

I've spent an hour trying to make an enquiry about clarifying my new bundle contract offer. Can't get anywhere either on line or by phone. It would be nice to be able to talk to a human being. The contract renewal I've been offered is unacceptable an...