Early last month I received a mail, as others have, saying that my contract was due to expire and so I needed to renew. I phoned up and after the usual long wait and pot luck as to whether I had chosen the right options, I eventually spoke to an agen...
Hi,I'm new to VM, so much so that my service has not been installed yet. I do however have a couple of problems, the first is, when I set up my Virgin Media Account I mistakenly entered a wrong digit in my contact phone number, I've updated it severa...
I have been charged £25 for engineer call out. I have had 4 engineers for the same problem over the last year and still not completely fixed the issue. I have been told and have proof that the call out charges would be waived and yet they're still o...
Here we go again......another problem! Virgin Media have not taken March's direct debit so my current bill is higher and they have added an unfair late payment charge!! I have not changed my bank account or the active direct debit. Payments have alwa...
Hi, What with April price rises and discounts ending my bill has gone up twice in 2 months so I'm trying to find my contract end date, but when I try to view it all I see is a "Service change receipt" which lists three wildly different months for sta...
HI,Does anybody know how to follow up with a complaint. They have just got back to me regarding a complaint on the price of a contract i just renewed. The email says to get in touch with live chat if i need anything else which doesn't seem right. Do ...
Like many who have posted on here, and presumably many more Virgin Media customers who haven't, I have been receiving emails over the last few months from Virgin Media with links to "renewal offers" which just lead to the "Oops, Something Went Wrong"...
I have recently upgraded my graded my package with o2 sim included, but have to yet received my sim. The bill is due to paid soon but im paying for a sim I dont have.
Hi,Just looking for a sense of expected best prices for a contract renewal? I'm looking at M350, with basic TV and landline.My original contract was incorrectly setup, where i was charged for £71 a month with a £38 credit, to correctly give me a £33 ...
I took out an 18 month contract in March 2022. When I moved home in Feb 2023 I contacted Virgin to take the contract, which was due to end in Sept 2023, with me. At the time the Virgin person on WhatsApp customer service confirmed my existing contrac...
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