Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Am I right in think if I move from a V3 hub to a V5 one, I do not have to return the old V3 hub and power supply to VirginMedia, I just have to properly recycle it?
HiDue to our landlord selling up my family have been evicted and been put into temporary accommodation. The wait for housing is well, how long is a piece of string! So we are not using or going to use anytime soon our broadband. I have been on hold o...
Had email to say Netflix are to cancel my subscription but this is part of my package Netflix Standard we only renewed on 24.5.23! what is this all about?!
We've been with Virgin Media for 9 years. We keep agreeing fixed contracts and are in a "fixed contract" until January 2024. But - in April we were subjected to the arbitrary contract terms change and price increase which was WAY more than cost of li...
Hi there, I was trying to take advantage of the offer included in the picture but for some reason they won't let me access it? There was no date as to when this offer expired and they have now changed Maxit TV to Mega TV which means TNT sports has be...
Not received my free tv
This is primarily aimed at the mods. I find myself on here every 18 months or so simply because it's impossible to contact anyone in VM any other way and I apologise in advance to the mods who are likely taking the brunt of VM's "unfit for purpose"...
Why is it we can’t talk to any body at Virgin . I have been charged for Netflix but I already paid this privately and it’s cheaper than Virgin. I want them to take this off my account.!
Last month I upgraded my package to faster broadband and Maxit TV package. All of the benefits have been provided (thank you) with one exception - no Smithsonian HD. One of the reasons I moved to a bigger package was because the standard Smithsonian ...
I've spent an hour trying to make an enquiry about clarifying my new bundle contract offer. Can't get anywhere either on line or by phone. It would be nice to be able to talk to a human being. The contract renewal I've been offered is unacceptable an...
