Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I wonder if I can get some helpfull advice from you guys.So the story goes, I let my contract slip as the date slipped my mind so I thought I'd login to my account on the myvirgin app to sort it out. When attempting to login it tells my my passwo...
Hi, First time posting as i am absolutely raging with what has happened. Our 18 month contract is up in Jan, so we had VM chasing us in Oct to renew, which we did as we had an offer which was acceptable to us. More than we are paying now but not stup...
So the team here have been great sorting initially the inability of Chat Support/Escalations/Disconnections/Executive Office to get the discount I was offered (along with thousands of others by email) for staying with Virgin, and then the various deb...
Can anyone help me with where Virgin cover in Norwich and North Norfolk please?Looking to move up there next year and hopefully retain our contract. Undecided where exactly, just want to know what areas have Virgin.Their help bot is useless, wants a...
I've been a customer of Virgin for a few years and noticed I was out of contract and paying £62 per month for broadband alone. I went online, saw a deal for £45 per month and signed up using the exact same details as on the account which I already ha...
Tried to play national lottery using my iPad. Message saying not in uk and to contact ISP to correct this. How do I do this?
The cable cover in the STREET not the wall box outside my house, the cable cover in the STREET needs replacing as it is old and damaged with a screw falling out of it. Please can this be replaced.Same as the picture abovethanks
I have tried for the past 30 mins to get through to customer services but only get an automated self service.How do I speak to an actual human?
How do I arrange to get my hub moved to another room
Yesterday, I received a text saying the e-mail address Virgin Media has for me no longer exists, so I needed to log into my account and update it. I did this in the evening and was sent a verification e-mail with a link to confirm it. Unfortunately, ...
