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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Credit not applied to my account

Hi hoping someone  can help.I have been offered a credit and on 3 occasions 8 10 and 22 August have been assured via message conversations that it will be applied to my account and that I will see it in my account. I also have 2 emails stating that t...

patc2008 by Joining in
  • 4 replies
  • 0 kudos

Sick of VM incompetence

So,For several months VM failed to collect payment from me for services. However, services were not suspended during this time. Eventually, services were suspended and I agreed to a payment plan, I have paid every single month without fail since, £11...

(Light) Ultimate Volt Bundle

Hi,Just renegotiated my contract with VM and I'm now on the "(Light) Ultimate Volt bundle".Can anyone explain the difference between this and the "Ultimate Volt bundle"? I can't find any info anywhere apart from somebody here asking the same question...

MarkJH by On our wavelength
  • 3 replies
  • 0 kudos

Upgrade Package Offer - Order still processing

Hi,My contract expires in September and 5 days ago I noticed there was an upgrade package offer in my basket when I logged into my account.  I checked out the basket and received pre-contract documents which matched the offer in the basket.  I then p...

Si999 by Joining in
  • 1 replies
  • 0 kudos

Netflix hacked

My netflix is now showing all my profiles as locked and requires a pin code also these profiles have Spanish names against them.I have called Netflix who confim the account was compromised and my email changed.They said to get Virginmedia to close th...

bighs by Joining in
  • 29 replies
  • 0 kudos

Tv package changed without telling me

Hello, I am really hoping someone can hep meI've recently joined, and I am just having problem after problemToday, it seems my tv package has changed with me asking for this. I had Maxit TV sky sports, sky sports hd,  tnt sports, and recently added a...

m0han by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Potential Cancellation Fees

Hello, Three days ago I renewed my contract with VM for 18 months. I am happy with the contract. The problem is my wife and I are trying to sell our house and move to Norfolk. I have just found that the area we wish to move to does not seem to be cov...

JamesB1 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Can't switch to e billing

I'm trying to switch to e billing as I don't want to pay for receiving bill - this advice doesn't help as I can't see My Profile anywhere: whether I got in on the computer or appAl...

ddawso3 by Joining in
  • 13 replies
  • 0 kudos

Worst customer service ever!

Can anyone advise me how to stop VM from billing me for services I no longer receive? If you can't remember your memorable word, you cannot get speaking to a human. I cancelled with them on June 30 and have had no service from them since July 4 but a...

fiford by Joining in
  • 1 replies
  • 0 kudos

Re: red light on virgin media hub

Hi, I have the same issue with my hub. It shows a constant red light instead of the usual white light. I tried to reconnect it and restart it several times and I left it turned off the whole night, but as soon as I connect it it shows the red light a...

Baxter3 by Joining in
  • 1 replies
  • 0 kudos