Hi, my bill comes off every 17th of each month and I upgraded last month and it should be £44 something but the bill was £71 and don’t know why, my WiFi stopped working and when I tried to resolve it, my account has temporary been suspended until I’...
Hii am trying to change my main VM password but keep getting an error message saying I can’t use that password even though it shows it is a strong one. It offers a strong password but even with this, it says the same! I hope someone can help me out!T...
Hi there,I am trying to change the email address link to our Virgin account. However, when I try to confirm the new email address by clicking the link in the email sent by Virgin, it takes me to a sign-in page... which tells me I cannot continue unti...
Trying to set up My Virgin Media so I can access my bills & settings but the email I’m using is still connected to my old account number / package… can anyone help please.
Hii am trying to change my main VM password but keep getting an error message saying I can’t use that password even though it shows it is a strong one. It offers a strong password but even with this, it says the same! I hope someone can help me out!T...
I have recently had two emails indicating that my contract is coming to an end soon. My contract does not end until 24th August 2024. I am unable to get through to VM by phone to discuss. Anyone have any bright ideas how I get to talk to someone?...
Hi VM,My returns packaging came today, but its only just big enough for the HUB5+cables.My Stream box is in original box (designed for it).Does the return process expect both in same box or can it be returned in additional returns packaging request?A...
Hi,I am trying to join together Virgin media and o2 logins. Step 1 is to change my virgin media email login and that appears to have worked.Step 2 is to join them together and I click Let’s create your Virgin Media O2 IDit takes me to this link ht...
So today I have noticed that I am now paying nearly 100 pounds for my tv and broadpand package. I can get a slightly better deal from Sky for the same TV package and fqaster broadband for half this price. Obviously I am now on the phone cancelling ...
Same situation for me. Customer of many years, I am out of contract and wanted to reduce my package to just 350MB broadband (dropping TV and calls). I imagined they would do me a deal to lock me in for 18 months, but they came up with £70+. I can g...
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