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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos


Hello VirginI am living. moving to new address where you are not delivering service.I have answered all questions to your BOT and now waiting until some member of your staff will be able speak to me. BOT said you ppl are busy. of course, more busy th...

Resolved! Leaving advice please

Hi all - Looking for some advice on how to leave Virgin in the smoothest possible way as that seems difficult going by lots of posts on the forum.I am on a rolling contract with my next bill due on 13th September and intending to go with Vodafone Pro...

ewhitey by Superfast
  • 7 replies
  • 0 kudos

Received HUB 5 x 2

I have recently had not 1 but 2 HUB 5 delivered! Could someone tell me how to send one of them back please. There isn’t any help in the community posts that I can see. Many thanks 

How do I complain to VM.

I filled what I thought was a complaint email out and after spending the best part of 20 mins,- I had a lot to complain about- went to submit it and it went back to the same blank form . How can I check if it actually went through to VM?

Re: Kit collection by contactengine

Do VM know what a dogs' dinner the subject of returning stuff has become. After VM replacing my Hub3 with a Hub5 I put the old one aside but remember seeing a statement that only Hub4 and Hub5 needed returning. After 4 months I get an email asking fo...

Resolved! Cancel and change package complaint

The story so far:-I called customer services to either cancel my services or come to a compromise on price due to affordability rising from 85.00 to 146.00 I was offered a retention deal from maxit TV to mega TV bundle and was told it's exactly the s...

markc612 by Joining in
  • 4 replies
  • 0 kudos

Renew Contract

I have the same problem. My contract runs out in a month.  Renegotiated a new contract yesterday - slightly more than what i have been paying. Virginmedia e mailed me new contract showing new payment - which i was ok with - so agreed new contract for...

LesGTO by Tuning in
  • 1 replies
  • 0 kudos