Hi, I am moving home soon and will be transferring my VM account to the new address.Does anyone know what information or documentation VM require to do this, or is it simply stating new address and move date after confirming services available?
Hi,I installed my virgin media box and broadband has been up and running since 1st July- I also received a text from Virgin media to confirm this. But, when I tried to make an account to view bills/ payments I couldn’t since I don’t have an account n...
Hi as a result of an installation delay, the VM client team told me that my account "the account is credited by 115pounds which will be adjusted on your future bills ."I can't see any credit in my account, could you please let me known in which optio...
Virgin pricing is screwy. My contract went up from £80 to £118 a month so it was time to negotiate. Online, they offered me a deal of £94. I wanted to upgrade to 1gig broadband as I’m sick of the old Hub3 being useless. I phoned them up and was offer...
I’m a new customer and have been charged an activation fee on my first bill which was not mentioned to me at any point during the conversation I had with customer services when I signed up. The documents I received state no upfront fees and no set up...
Folks help! This morning I renewed my contract for 18 months to try and save cash( I have broadband, TV and phone ) .I looked at what I was getting and it suggested same again. The e mail I have just received says I have TNT sports broadband but TNT ...
I need to change the email address I use to sign-in to My Virgin Media. I have tried to do this online and I was supposed to receive a verification email to the new account. Unfortunately, this didn't arrive for a long time - so long I had given up...
Hi,I got an email saying my contract was up for renewal and when I log in, it says the same and offers me a pretty good deal. However, I am only 12 months into an 18 month contract. I have looked at the contract from last July and it says 18 months.I...
Hi all,Just had the Volt (without SIM) package installed on Thursday at a cost of £84.99 with £50 bill credit. I am disappointed to see that Virgin are now offering a ‘Biggest Combo deal’ which is everything I have just without the Volt branding, and...
My package tv, wifi and landline deal is due for renewal on the 12th August. Should I have received an e-mail by now with the renewal price?
