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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22424 Views
  • 38 replies
  • 7 kudos

Contract Renewal

As my current contract is coming to an end I am receiving emails giving me a price for renewing.  Like, apparently, lots of other people, when I click on the “Renew” button I get the “Oops it looks like something went wrong” etc. message.When I look ...

Contract term reset when moving address

I recently moved address and took my Virgin Media contract with me which was due to end in September 2024, however on my account it now shows I have started a new contract which doesn't expire for another 18 months in July 2025. I didn't change or up...

SamJM by Joining in
  • 128 Views
  • 1 replies
  • 0 kudos

Order Summary

Hi, I am looking for a copy of my original order summary as I can't seem to find an original email. I have looked on my account details but can not find it there either. Could you please help ?Thanks

alanpa57 by Joining in
  • 114 Views
  • 2 replies
  • 0 kudos

Delays in equip repair

Why can’t you give users a reference number? That way they can be informed of progress or lack of progress. Could you message me directly to confirm if you have passed on my complaint? 

08000521251

I get calls from above number which others reported as sales calls from Virgin. And I just read that users are automatically signed up for that.I will change it now and think it's not a good idea to call people. If I want to buy something or need any...